Promed Physicians

I made an appointment for one thing, but they billed it for something else, which screwed up my insurance, and then they wouldn't fix it without going through a lengthy, frustrating, unnecessary process. Any time I've ever called them, their customer service is terrible and they always want to pass you off to somebody else. Nobody that works there believes in any accountability. If you make a mistake, just try and help fix it! It's simple. I would not recommend this office at all. It seems to be run like a factory line with no compassion and they are not personable in the slightest. more

I have psychiatric issues, and these seem to come up even if I go in a for bad cold. Sure, asking me how I'm doing and if my medication is working at a physical is a good thing. Bringing up a mood disorder when I'm wheezing and could use an inhaler seems unnecessary. Further, I had one doctor suggest a newly approved antipsychotic medication to me when I went in to have my thyroid looked at because I was tired and gaining weight and knew my psychiatrist would want the test done anyway. I did not ask for a recommendation on medication. I also had the joy of one doctor telling me not to take sleep medication because it's habit-forming (prescribed PRN by a neuropsychiatrist, for pete's sake) and that he didn't care for a medication I was taking. To make things even better, my husband has had back problems intermittently for three years. When he goes in, he walks out with two or three different prescriptions for pain medication each time. I have back problems which I later found out was related to a problem with my spine and gait, and I get a prescription dose of naproxen sodium - which only relieved pain for four hours, and I was told I would not be given anything else when I called the next day. I have one or two drinks a year (seriously), I've never had issues with drugs, and I don't smoke. I am not on any medications that interact with pain medication, and quite honestly I don't want to take opiates because I don't find them effective. I politely spoke up during my last bout of back pain, and finally received a muscle relaxer and a referral to physical therapy. And as it turns out, I may have a pain disorder which may or may not be related, and it took three different doctor to get a referral to a specialist. I was straight forward with each doctor about previous visits, and my desire to get something to relieve pain. I have been going to this practice for five years. There are doctors I love (all women) and I like Borgess overall, but I think I will still change practices soon. more

Previous to my most recent medical problem, I would have rated this office a 2 or a 3. But, after a doctor made a potentially fatal misdiagnosis, I can't rate it higher than a 1. I made an appointment with Dr. Pinon after suffering from severe abdominal pain for 2 days (and less severe pain for 8 days before that). I had never seen this particular doctor before as there are dozens of doctors at this practice and I almost never see the same one twice. Almost as soon as he walked into the office he had diagnosed me with dyspepsia, or acid reflux. So, he made all of my symptoms fit his diagnosis. My fever of 101 degrees didn't fit with his diagnosis, so he dismissed it saying it was because it was a hot day. As he pushed on my stomach in several areas, I told him where it hurt the most. He completely ignored me and said all of my pain was in the area of the stomach. He went through a list of signs of acid reflux, all of which I told him I didn't have. But, he insisted this was what was wrong with me and prescribed Prevacid for me to take. Luckily, at the pharmacy, I found out I couldn't take Prevacid while nursing a baby (I had told Dr. Pinon I was nursing). Otherwise, I would have probably tried to live with the pain for another week or so to give the medication time to work. I called the office and practically begged for something else I could do to relieve the pain (which I equated with labor). I was told there was nothing they could do for me unless I stopped nursing and took the Prevacid. The following day, the pain was absolutely excruciating and I went back in and saw another doctor, Dr. Slater. She was very concerned that I had a fever as well as abdominal pain, especially since it was only 5 weeks after having a baby. She immediately sent me to the emergency room for testing. I was diagnosed with portal vein thrombosis, a life threatening blood clot, and was hospitalized for 10 days. My hematologist told me that if I had waited much longer, my bowel would have died. I did not expect Dr. Pinon to diagnose this exact problem, but he should have taken me more seriously and sent me for testing, as Dr. Slater did. This kind of incompetence in the medical community should not be accepted. more

When I moved to kalamazoo at 7 months pregnant I needed to find a new doctor, I choose a midwife at this office and it was wonderful. She worked with me those last months and was really helpful. Even though she wasnt' on duty when I went into the labor the other midwives were great and worked with me. The tried everything before I had to have a c-section. My care after her birth was great and then would answer any questions I had. I highly recommend this office. more

I have found that to get good healthcare, you have to be informed and ready to fight for it. This office offers acceptable healthcare and I haven't had to struggle to much to get the testing and/or referrals that I need. You can generally get an appointment on the same day, as long as you don't have a preference for what doctor you see. more