I (by mistake, thinking this was another company) purchased two discount coupons for 16 x 20 canvas art a few months ago. They require 500kb pictures and I sent them one just exceeding that requirement (537kb) and the downloader would not accept it. I emailed them over and over and over asking how we could download this picture, never got a response! STILL have never gotten a response! I finally used another photo, got it in a fairly timely fashion, thought the result was mediocre at best. Their website says "call us" and has an area for contact information but there is NO PHONE #!
They give no option for tracking your order, no "log in" and, as said before, no responses from email and no phone #. (and, yes, you can find their phone #, not a toll-free, if you search online, but go and try to find it on the website)
IF you want to deal with a company that goes over and beyond anything you expect that makes this product, go to www.canvasondemand.com (the company I had dealt happily with before and mistakenly picked Picture It on Canvas). Canvas on Demand does superb work and their support and response time is wonderful.
DO NOT DEAL WITH PICTURE IT ON CANVAS! Go online and check their reviews and you'll see all my problems and more. GROUPON offers discount coupons from both companies. Don't make the mistake I did and pick the wrong company!