I have been taking both of my dogs there for over 7 years. As the clinic has grown, they have become less personable and more like a vet mill trying to get as many customers in and out a day as they can. If I were an owner I would try to do the same however, their customer service is very poor because of this.
Each time I go, I have to thoroughly review the charges before paying. Without fail, I find something wrong EVERY time and have to get them to correct it. Then today, I was questioning why a monthly shot increased and was informed that they had not been charging me for the OSHA Fee. This was after I questioned why I was being double charged. They corrected that but I was in shock about the OSHA fee this time. I was confused about where I was. Surely I was getting my oil changed at Jiffy Lube
If you can deal with the incompetent staff and are happy with 5 minutes of Vet time you might like them. For me, i'm on the hunt for a new one. Can't deal with it anymore.
Pros: Vets are polite and helpful; They will price match meds.
Cons: Staff are incompetent and seem to intentionally mis-charge