Ocean State Towing & Recovery

these people are awful not to mention rude. my son's car was repo from boston and toed to this company. after speaking with the owner steve he advised my son that there was a 65 dollar fee to collect his property. i called him back and once he heard that i would be calling honda to confirm that he changed his tune and Waived the fee. i did call honda and no where in the contract with them are they allowed to charge a dime for personal property also called rhode island attorney general and filed a formal complaint. hope they shut them down. how many people have fallen victim to him pocketing the 65 dollar fee??? maybe i should ask the department of revenue !!!!!! please check with your lender if you have to deal with these clowns. more

this is the worst towing company ever the owner was the meanest person i have ever met the women behind the desks obviously dont know wat they are doing the only towing agent that was nice was a man named jason he was so helpfull but the rest of the workers are prickes they tried to make me pay a huge bill that i didnt have to pay they were soo unorganized with there paperwork but i do thank jason for being so helpful but i hope the worst for owner steven more

hey im a 19 year old female who just got in her first car accident..it was serious my boyfriend almost didnt make it and my car was no good anymore..my boyfriend and i were pulled out and rushed to RI hospital but anyways wen i got out i found out that my car was at ocean state towing....i went in and tried to get my plates he would not give them to me saying that i had this huge bill to pay first he was very rude and so was the bimbo at the desk ..the are very disorginized and rude.....my car was totaled and all i needed was the plates and they werent trien to here it.......that dump is filled with rude unprofessinal looserssss.... THIS COMPANY SUCKS AND DO NOT RECOMEND TO ANYONE ....HOPE THE PLACE CLOSES DOWN....DUMPPPP............................................................ more

My car was towed on Sunday at 5AM, and then around noon I called them up (on their business phone, of course) and the woman picking up the phone (apparently they were working on that day) confirmed that my car was in their possession, and the car could only be picked up on Monday or later, but not that Sunday when they were actually working (so that they could charge you extra storage fees). And so I asked how much I should pay if I I pick it up on MONDAY, and she told me it should be the towing fee plus one day's storage fee, which would be about 80 dollars in total So, on Monday morning, right before 9AM, I went there. And I thought I could just pay my fee (towing fee plus one day storage fee) and then be gone with my car. But that woman was very inefficient and it took her a long time to sort out the paperwork for my car, even though my car was right outside. Now here is the *nice* part: she charged me a much bigger number than the number she told me earlier on the phone, the total coming to about $130. So I asked her how she came up with this number differently than what she told me on the phone. And I was asking her very politely and also briefly. But she refused to give me any explanation, and just demanded my money rudely: "DO YOU WANT YOUR CAR OR NOT!!? YES OR NO!!?" I was totally stunned and left speechless... So, eventually I paid whatever they charged me, IN CASH (because they only take cash), and got my car. After that, I figured they probably charged me an additional day's storage fee, because they probably considered the possession of my car between Sunday 5AM and Monday 9AM as TWO days instead of one, whereas in fact I should be allowed to pick up my car on Sunday and should only pay the towing fee. Rude, cunning, and exploitative. Bad people and bad company! But they got contracted with the city. So, what can you do about it? Oh well... Pros: Hardly any Cons: Rude, cunning, extortionist more

this company im suprised is still in business. First the service is ridiclous, the compny is in rhodeisland yet outof mass too? no wonder why people complain there screwing everyone and all the employees. i talked to a guy who worked there that repoed at night forthem and he said they like to steal everyones money and not even give a good reason, thats whythey have the big house and trucks. this company needs to be investigated if there screwing people and taxes thats pathetic. even there own repo guy said they screw people on pay who work for them how they work 60plus hours but pay for 40 then the simeball threatens to fire you if you dont work for free or clean his trucks on personal time for free. what a scumbag i hope that kid does get the states involved like he said he was. this is a very bad compay. ocean state towing and recovery is the worst ever to deal with and accoring to night time guy work or he ripps u off what a scumbag Pros: worst service and people Cons: owners and mone hungry people more

This recovery place is the worst to deal with, Not one female in that office is on the same page as far as fees for repossessions. They are so ignorant and the girls working there are all rude like they came to work to fight someone. Nobody knows what the other is doing and nobody knows accurate information to give people before they come down to RI. WORST PLACE I HAVE EVER DEALT WITH IN MY LIFE. Pros: none Cons: You'd Think They Came From Demons.... more

Someone from Ocean State Towing came to repossess my car in the middle of the night. When I came out to confront him, he said nothing and just hooked my car to his tow truck. When he did talk, he was rude and didn't give me the information I asked for. I should have called the police, but the guy was jacked, and kept starring me down. These guys are total sleaze bags. more

my car was repoed there a while ago come to find out when i got my stuff someone took my satilite deck thing from it and i was told well "your problem" total scam artist my friend worked there awhile back and told me he goes through so many people that dont want to put of with the slime ball and the 14 hour days total scam when he got his pay check as well hello it is illegal to work after 10 hours espicially when you cant pay right. i suggest to call another company before this one. now i can understand how they make money. i feel bad for the guy whos car the kept hostage. Amazing how people get scammed these days what a joke. i must say when my friend worked there while ago he drove a nice truck for the two weeks he worked there, nice to know all the money missing off the paycheck from the 70+hours he worked the employee's were paying for the trucks.. Pros: dont Cons: just dont do it at all more

If your the type of person or business that believes in and expects service.Then this is not the company for you. This was my first experience and last with Ocean state. Since my car was being held hostage I had no option but to bite my lip and pay the bill (which somehow increased overnight). I could not do anything about my situation but I will definitely spend my time to spread the word about Steve and his business practices. I have used shippers from all different areas of the country and NEVER had a problem. Due to the sad condition of our economy here in R.I. I thought lets start helping our neighbors. Thanks Steve and Ocean State Towing you've taught an old guy a lesson. I will be sure to spread the word of your scam. And hopefully prevent anyone else from getting taken advantage of Pros: don't do it Cons: just don't do it more

The female answering the phone is absolutely nasty. She acts like she doesn't want to be on the phone or has something else better to do. They also give you the run around on information and cannot get their facts straight. 0 stars. more

If I was able to give them no stars I would. They towed my car broke the oil pan and admitted to it and fix the oil pan, but didn't top off the oil ruined my cam shaft, and now doesn't want to pay for it. NEVER EVERRR DEAL with this irresponsible company, esp if your a women they totally take advantage at the fact you don't know anything. more