Nexcess.net LLC

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21700 Melrose Ave
Southfield, MI 48075

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(248) 223-1044
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Reviews
( 324 )
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( 1 )

Best

We've been using Nexcess to host our web business which, runs on Magento, for the past 3 years and our overall experience has been very good. The site runs well and the customer ...

Worst

I have recommended Nexcess to many of my client because they used to be good, now a days they have lousy support who is eager to close the ticket without solving the problem and d...

Great Service 7/3/2012

I left Go daddy because they had customer service people taking technical issues. They couldn't answer them properly. I went to rackspace because I was told they are the Rolls Royce of Hosting. They sold me the wrong hosting solution for a Magento Platform. Our tech recommended Nexcess as he worked with you guys in the past and said you were great to work with. No major issues have arisen and you have responded to my tickets in a timely manner. Keep up the good work! Thanks for the Blue water bottle container I use it at the gym. more
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Very Happy 7/3/2012

Installed Magento through Nexcess. Getting an SSL certificate integrated has never been easier. Nexcess has saved me a few times with their automatic backup and restore. Within an hour they restored my site and saved my hide. I am part of a shared server and have not had any speed or bandwidth problems for my little store. They also installed for free and provide service and any problems I have had with my store within the hour. more
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Great Service 6/29/2012

Nexcess has not just developed a killer hosting solution for Magento (I literally have experienced 10x better performance instantly from switching) They have amazing support that is second to none. I recommend them to any company with a serious online presence. more
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Great tech support 6/28/2012

Nexcess staff were accessible and helpful while while working to resolve a coding problem in Magento. Thanks! more
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Everyone helpful and polite 6/28/2012

Especially Russel for finding a problem that was elusive for days. And Brett for fixing my mod_security problem in a matter of minutes. more
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Highly Recommended 6/27/2012

Having utilized Upper Tier hosting providers in the past, I would like to wholeheartedly recommend Nexcess.net for hosting services. I find their customer support equal to or better than Rack Space, with a far better cost/benefit. more
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Very Impressed 6/26/2012

Jessica Hunt was excellent! Very pleased at the level of customer support and knowledge! more
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Great customer Support. 6/25/2012

I work for a web development firm and we recommend nexcess to several of our clients as a hosting option when taking their sites live. We have had a great relationship with nexcess to provide customer support both directly for us as well as our clients when it has come to hosting. more
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Jessica Hunt Nexcess 6/25/2012

great service, very fast, fixed my ticket issue without blinking an eye. more
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Stellar - ALWAYS! 6/21/2012

I have used Nexcess for my e-commerce store since 2009. I have always had a great experience with them. Their support staff is quick to respond and ready to help - at all hours of the night! We had a technical issue with our site one late Friday evening and a tech was available and ready to help right away. That's GREAT SERVICE!!! more
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Fast reaction, fast resolution 6/20/2012

Within minutes of submitting a ticket, I had Josten working on the issue, and it was fixed quickly with great communication. I couldn't be more pleased with Nexcess support. more
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You could never get better! 6/12/2012

Nothing is too much trouble - every customer is a VIP based on my dealings with Nexcess. Although I am in Australia I have never waiting more than an hour for a response and solution from Nexcess. They have assisted me in many ways, some things other than my hosting service, which helped me to define and solve "my" problem. I can never say enough good about these guys - they are on top of their products and have always provided a solution for me. more
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FIXING THE PROBLEM 6/12/2012

ixing the problem with our software program very quickly and efficiently more
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NEXCESS IS AWESOME!!! 6/12/2012

Best Customer Service on earth! Love you guys. Keep up the great work I recommend everyone to you! more
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The best support in the business 6/12/2012

I have been involved with some of the top hosting companies since 1995 and never have I experienced such superb support. My emails are answered typically within an hour. A phone gets me an answer immediately. Everyone I've spoken to is very knowledgeable and always in a nice friendly mood. I look forward to moving all of my clients over to Nexcess. more
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jessica Hunt was great. Quick service and job well done 6/12/2012

jessica Hunt was great. Quick service and job well done more
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Best service anywhere! 6/10/2012

After years or searching for a reliable host we have found Nexcess! A year of true bliss with real, useful customer service. Truly the best. If you need a better host choose Nexcess! more
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Great Service 6/7/2012

very great service more
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Excelent guys 6/7/2012

you guys have the knowledge and caring and you do a great job. Thank you for your help more
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Excellence Across the Board 6/1/2012

From the very first time that I've contacted Nexcess, I have been blown away by their service. No massive phone menu to go through to talk to someone, no contrived answers to your questions in an attempt to sell you something. Everything has been clear, concise, and with a great attitude. The few times that I've had to reach out to Nexcess support have been just as amicable. Our system has been rock-solid from day one, and the few times we've had an issue, it's been related to our software more than the server, but that hasn't stopped Nexcess support from helping out. Nexcess has gone above and beyond what is required by a hosting company, and from that, they have earned the top spot in my go-to list of hosting companies for clients. more
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