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Morris Jenkins - 21 Reviews - 1530 Center Park Dr, Charlotte, NC - Other Reviews - Phone (704) 632-3696

Morris Jenkins

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1530 Center Park Dr
Charlotte, NC 28217
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(704) 632-3696
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Reviews

( 16 )
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Best

Jon from Morris-Jenkins came by, was on time, extremely courteous and professional and got my heat working quickly! If you simply want your heat fixed, Jon can get it done but I'...

Worst

I WAS CHARGED 357.00 DALLORS FOR A PART THAT COST 30.00$ SERVICE WAS GOOD BUT HE JUST WANTED ME BUY A SEVICE PLAN.HE WAS MORE CONCERNED ABOUT THAT THAN FIXING MY UNIT.I WILL NEVER...

Great ads - lousy service 12/10/2017

Only thing open till midnight is someone setting up service for 2 - 3 days later. more

Professional Con-Artists 11/29/2017

I am hard pressed to rate Morris Jenkins a one. They appear customer and client oriented, but it is only part of their game strategy. Bottomline, The techs do not stand by their work performance, and rarely does the same tech return to diagnose and repair your unit. Parts are extremely expensive, prices inflated. For example, they quote the cost of a control board for a Goodman unit at 900 dollars, then if you elect to participate in their preferred client program the price reduced to 700 dollars. Guess what, you have just been robbed. The fair market value of a "mother' or control board is 130 on amazon, a defrost board is about 35. Yelp, that's a big difference from Morris' price quote. So, folks don't throw away your money like that, use for health care insurance, burial insurance, take two vacations to Rome, Italy. I cannot believe Morris Jenkins is still in business and will be reported to the Better Business Bureau. The company does not deliver as they say they will, they do rip you off. Poor substandard service and poor customer service. Outright dishonest company who cannot guarantee you "heating or air at any time of the day." After I cancelled my nearly 40 dollars a month maintenance contract, they sent me a check after I requested a month's reimbursement, and they also sent me a package just before Thanksgiving 2017. I thought, "it must be the control board, then I thought no way, Morris is too selfish, and thinks of customer only as customer continues to pay exorbitant prices for parts and services. Morris sent me a plastic duck that "quacks" upon every squeeze. Avoid quacks and save your money. more

PRICING 7/24/2017

I WAS CHARGED 357.00 DALLORS FOR A PART THAT COST 30.00$ SERVICE WAS GOOD BUT HE JUST WANTED ME BUY A SEVICE PLAN.HE WAS MORE CONCERNED ABOUT THAT THAN FIXING MY UNIT.I WILL NEVER CALL THEM AGAIN........... more

I have heat! 11/12/2015

Jon from Morris-Jenkins came by, was on time, extremely courteous and professional and got my heat working quickly! If you simply want your heat fixed, Jon can get it done but I'm also one of those home owners that wants to learn and Jon talked me through everything he did the entire way (meaning I was a PITA but he was still polite and professional). I don't have previous experience with any other contractors, but I am very satisfied with the work Jon did and would highly recommend him (and therefore Morris Jenkns). Stay warm! more

The Training Shows 6/15/2011

Keep up the excellent training which is obvious with each technician who has come to my home. Your company is proactive in ways to prevent problems with one’s system. Suggestions are often given to prevent problems down the road. more

Refreshing 6/13/2011

It was very refreshing to greet a female technician to service my equipment. Congratulations on your forward thinking in using her talent and skill for this job. more

Professional Encounter 5/25/2011

Probably the most professional encounter I have had with a company in the service industry. Starting with the phone CSR all the way to the repair team. It is obvious your emphasis is on customer service and that you put your team through customer service training. For this I salute you - it's the high road that most companies are not willing to take. more
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Additional information

  • Hours:

    Service Monday-Sunday
  • Neighborhoods:

    Eagle Lake
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