Minneapolis St. Paul Plumbing Heating Air

I had Minneapolis Saint Paul Plumbing Heating out to fix a leaking toilet that I could not figure out myself. The arrived within their time frame, very professional, and was able to correctly diagnose the issue I was having. The plumber gave me the cost before working, very reasonable priced, and was great to know before he started. The issue was fixed, and I have no more toilet issues. Thank you very much for the help. I will be calling again. more

Great- very helpful and friendly technician more

Painless. I had to have an old furnace removed and a new one installed. Already feeling stressed about this, it was a relief to work with Jason, Steve and Brian. They were very respectful, professional and it became a much less stressful experience. more

Terrible! Do not use this company -- they do not deserve to do business in our community. They will scam you on price and, more importantly, not stand by their work. They charged a crazy amount to fix a leaking toilet. When it was still leaking after they left I called back to have them come back or refund my money. They have done neither and are not returning my calls. Please select a different company and give your business to honest, reliable people. more

Terrible! Do not use this company -- they do not deserve to do business in our community. They will scam you on price and, more importantly, not stand by their work. They charged a crazy amount to fix a leaking toilet. When it was still leaking after they left I called back to have them come back or refund my money. They have done neither and are not returning my calls. Please select a different company and give your business to honest, reliable people. more

Terrible! Do not use this company -- they do not deserve to do business in our community. They will scam you on price and, more importantly, not stand by their work. They charged a crazy amount to fix a leaking toilet. When it was still leaking after they left I called back to have them come back or refund my money. They have done neither and are not returning my calls. Please select a different company and give your business to honest, reliable people. more

Called Saint Paul Plumbing Heating Air (SPPHA) to fix a leak in my bathtub that was leaking into my basement. Damen from SPPHA comes over at his scheduled time and before even walking 10 steps to the source of the leak starts trying to sell me a new water heater "Oh man, this thing is a ticking time bomb. I wouldn't be doing my job as a plumber if I didn't advise you to replace this" (Side Note: When you waste my time trying to upsell me you aren't doing your job as a plumber either - STFU and start fixing some pipes.) After listening to his sales pitch for a while he finally looked at the leak and tested it - just as he suspected it was leaking. Seems like a good use of $69 to pay his visit fee. Damen goes to his plumber bible and says "we don't charge by the hour, we do up front pricing which is better for the customer." After looking in his book for a while Damen comes back with an $1,000 estimate to fix it. After cleaning the crap out of my pants I froze up and told Damen I needed to call my wife "I totally understand, this is a big decision." Damen asks if I want some privacy and I say 'yeah, why don't you step outside." I call my wife to complain, knowing we were not using SPPHA to do this job and signal for Damen to come back in. Damen understands me passing on his services (which felt like his motive all along - get my $69 visit fee and not do any plumbing whatsoever). I try to get more info out of him by asking "Is the price driven more by parts or more by labor here?" His response, "totally labor, the parts are minimal." I then tell Damen I have to be back at work by 12 and need to leave by 11am to get there. (At this point it was 8am.) Damen then advises me that he thinks he could have the job done in 2 hours if he started now. So let's break this down: -$1100 quote to fix the pipe -Price is almost driven completely by labor -Lets say an aggressive estimate of $100 parts, leaving $1000 for labor -SPPHA can fix the whole problem in 2 hours. -$1000 / 2 hours = $500 per hour. Short of a prostitute there is no profession that is running at $500 per hour. I had an independent plumber out 2 weeks later who fixed everything I mentioned earlier, and some other quick fix items, for $200 in total. Minneapolis/Saint Paul Plumbing Heating and Air is honestly the worst company I have ever worked with in 10 years of living in the Twin Cities. The plumber I hired to do my work had over 30 years of experience while SPPHA had 4 years of experience. SPPHA also threw this gem at me "I mean you can go with an independent plumber, but with us you know you are going to get the job done right." OH REALLY DOCTOR?!?! The 29 year old with spiky hair and 4 years of plumbing experience is going to teach the 30 year plumbing veteran a thing or two about plumbing?? If I could give negative stars in this rating system I would. more

Jason having completed a pre-job review corrected an install for the upstairs unit which is making a tremendous difference than if we had installed in the other location. Bryan was prompt, friendly, and attentive to details. more

They were very professional. They were not pushy and seemed to operate with high business standards. They answered all of our questions. more

We are pleased with the work and our serviceman was very personable, neat and efficient. more

Plumber was very professional in all he did. more

Excellent experience from beginning to end. more

I wanted to drop you a line and tell you how impressed I was with the service that I recently received from your company. At 11:00 pm December 22nd, while washing clothes before a family trip to Taiwan to visit my son (teaching English), the floor drain started backing up. Literally the next day @ noon, I needed to be on my way to the airport with my wife and two son for a once-in-a-lifetime trip to Taiwan while a 24 year old friend of my son's was to watch the house, dogs, etc. I did not want to leave a mess, like a blocked drain (or whatever was the problem), for him along with the potential responsibility of scheduling, paying, etc. I called several companies that night and I received a call back from someone from your company (I am sorry but I forget his name) @ 6:15 am the next morning and he stated he could rescheduled your drain cleaner for 10:00 am that morning. I received a call from Alex @ 9:15 and he was on the way. Alex was in the house, working steadily and by 10:45 my problem was solved. Alex was prompt, professional, very customer-friendly, calm, and competent. We talked the entire time while he worked and it was the best + $300 I have spent in a long time. I work for the Minneapolis Public Works Department and I have oversight of many operations that directly affect/deal with the public. Therefore, I do know that complements at times come, few and far between, when exception servce is delivered. I also know that, these complements when delivered, are hugely appreciated by the management, but especially by the staff. Dave, I cannot say enough about your answer service folks (friendly, helpful, prompt, calm, etc.), the person that called me back from your company (I really apologize I forgot his name - I wrote it down and misplaced the paper with the trip and all) but he understood the situation with the timing, returned the call, prompt, professional, and then Alex (who I understand is a fairly newer employee for you, but in the drain cleaning business for many years) who as I said, far exceeded all expectations and was a joy to have working in our home. I then receieved a call during my vacation asking how satisfied I was with the services that I received and then a card from you regarding the same thing. Dave, your company will be very high on the list, and recommened to those who ask, when plumbing, heating, and drain cleaning questions come my way. Again, thank you and pass onto to all your staff my thanks on what was a difficult and stressfull situation that turned it into a pleasant surprise. more

professional, friendly, competent more

On time and the service technician was very pleasant and knowledgable. more

On time and the service technician was very pleasant and knowledgable. more

I will use you again. Damen Lobinsky was courteous and efficient. And, very important to us, he was here exactly at the time he said he would be. more

Overall the install was pretty good, all personnel were friendly and easy to work with. more

Plumber was knowledgeable and communicated. He fixed the problem efficiently and told us what to expect in the future. We are very satisfied with our experience with St. Paul Plumbing. more

Your plumbers are always very knowledgeable, pleasant and professional. more