Metro Realty Corp

Just wanted to leave some positive feedback for one of Metro Realty's stars - Michael Pallares. Michael represented us with our first home purchase and we are thrilled with the result. He was very patient with us and all of our questions and helped us find a terrific house. We would highly recommend him. Pros: Fast responses, thoughtful, good negotiator more

Michael took us under his wing and we found the perfect house at the perfect price in the perfect neighborhood, even though we knew nothing of the area. Not only that, but Michael provided much needed references for other professionals like the real estate attorney who equaled his professionalism. For people who are new in the state, finding Michael has been a tremendous benefit. Pros: Professional and Patient more

My two roommates and I were in search of an apartment in a very limited time frame (less than 48 hours). Heidi truly did her homework before showing us apartments. It was quick, easy, and enjoyable (for something that can be so stressful!). She knew exactly what we were looking for and showed us some awesome apartments. Though we did end up finding another apartment through another company/realtor, Heidi was amazingly professional and helpful even after we left the office. We wish we could have found our apartment through her because she was the best realtor we saw all day! Pros: Really does her homework; makes the process easy & enjoyable more

My realtor was Michael Pallares, and he did a fantastic job! I flew in from out of state and was able to find my new home in just one weekend. I would strongly recommend Michael Pallares and Metro Realty Corp for your Boston real estate needs. Pros: Personal, Efficient more

We chose Michael Pallares, from Metro Realty, as our buyer's agent because he had excellent reviews. And he more than lived up to the expectations.\r \r As other reviewers have mentioned, Michael is incredibly responsive, and he knows all the steps of the home buying process back and forth and will explain to you any details you want.\r \r With Michael Pallares you not only get a real estate agent, but a first-rate real estate *team*. We did our shopping at the beginning, but at some point we decided to simply follow Michael’s recommendations (lender, attorney, inspection, even contractors after closing), and we’ve been extremely satisfied.\r \r Michael Pallares has outstanding communication skills. You will notice soon that he has a gift for conversation, but his gift to listen, and to understand your unspoken reactions is even greater. We always appreciated and weighed in his advice, but we also appreciated the fact that he would let *us* make the decisions and set the pace.\r \r Just to give you an idea of whose interests Michael Pallares has in mind (yours or his), here is part of our story. The negotiation for our apartment got stalled at some point. We had made our last offer; Michael had originally suggested a higher final offer, but he realized we were reluctant, and he didn’t insist, even though that could have “sweetened” the deal. The deal seemed to be broken that evening, and we were ready to walk away. The sellers called the next day, to say they would take our offer. Michael called to let us know, and said: ""I told the sellers' agent that my recommendation would be that you go and see this other unit that has similar characteristics and that just dropped the price yesterday, before getting back to the sellers with a decision."" And that’s what we did, but we didn’t like that other unit as much. So we called Michael, and told him we wanted to move forward, and everything worked out well from there. But we really appreciated the fact that Michael was ready to put that offer behind, and start all over again, had that been our choice.\r more

Michael Pallares saved us after a few bad experiences with other realtors. He looks out for his clients' best interests, makes them feel very comfortable, and advised us on many issues. We would recommend him to anyone and plan to use him for our next move. Pros: flexible, helpful, goes above and beyond more

We were greatly satisfied with Michael Pallaris work.\r He not only sold our apartment in Brookline fast but also help us to sell our furniture for good price.Leo Pros: The best agent Cons: Hard to find more

Michael Pallares was referred to me by a friend after my first experience with a different realtor didn't work out. What an absolute pleasure Michael was work with. I felt that at ALL times Michael Pallares had my best interests at heart. He was not just out for the sale. He helped me find a place that is just perfect for me in my price point. He was very knowledgable and helpful about the process and he streamlined everything . Super -super organized and ethical. Very professional. Michael likes things done right. What is so impressive about Michael is how thorough he is. He sends emails, he follows up with phone calls. He stays on top of all the details. I couldn't have asked for a better realtor. Or one that was more fun. Life is short, why not have some fun in the process. Pros: Organized, ethical, knowlegable and great to work with Cons: The guy makes me laugh too much-- is that a con? more

Michael Pallares of Metro Realty Corp. was highly recommended by a friend and it didn’t take long for us to figure out why. After a number of phone calls and emails about prospective properties, we headed out with Michael on a rainy Sunday to see 7 houses. The last home we saw was the perfect one for us – but unfortunately many other homebuyers thought the same. Michael had recommended we see any home we wanted at least twice, so he arranged for us to visit it again the next morning. He also made a suggestion we had never heard before: He advised us to write the homeowner a personal letter expressing our love for the home and how we envisioned our lives in it. After we confirmed our choice, Michael sat at our dining room table that afternoon drafting the proposal and personally delivered the documents to the homeowner. That evening, he called us with the news: Although we did not have the highest bid, we got the home. Why? The letter! As if that were not enough, Michael visited us on closing day. Our infant son was in the hospital and all the procedures had to take place there so Michael wanted to make sure it all turned out OK. It did, thanks to him. Pros: Great Personal Service more

We worked with Metro Realty to rent an apartment in 2007 and to purchase and renovate our first home in 2008. In both experiences we were extremely satisfied with their professional and dedicated staff. In particular we had a wonderful experience with SUSAN CARROLL, our buyer?s agent. \r \r We entered the home searching process as novices and Susan helped us with many of the aspects that we didn't quite understand. Susan was an absolute professional and truly cared about getting us the best outcome. After closing, Susan continued to work with us as we renovated. She recommended highly qualified and professional contractors and helped us arrange times for them to do the work in our home and negotiated fair pricing for the work they were to complete. \r \r We strongly trust and would HIGHLY RECCOMEND SUSAN CARROLL and METRO REALTY to renters, buyers and renovators. SUSAN was an instrumental, professional and trusted voice as we moved toward the purchase of our first home. Pros: Professionalism, Knowledge, Experience, Talent more

Susan Carroll helped me sell a condo this year and I was continually amazed at her commitment and dedication. I knew I'd picked a top notch realtor when I once locked myself out of the house at 10:30 at night and she came over with a smile on her face to let me in.\r \r Then I had to move out of town while my unit was on the market and Susan filled in for me in every way, from bringing in contractors to make some repairs to clearing out the last of my belongings before closing. She even drove to the offices of the other owners in the building to get their signatures on a closing document. I don't know how I could have made it through the process without her! \r \r Susan repeatedly went the ""extra mile"" and handled everything with integrity and professionalism.\r If I ever return to Boston, she will be the first person I call!\r more

My experience with Susan was wonderful. She is knowledgeable, professional and extremely helpful. I was a first-time buyer and she made the entire process comfortable and exciting. Susan was alway available and responded to my e-mails within hours. She was willing to speak to me past business hours after I got out of work around 9 p.m. and always willing to work around my crazy schedule. I would recommend Susan to anyone and everyone looking to buy/sell. I absolutely cannot say enough about her service. Please e-mail me for further information, I'd be happy to share! Pros: Hard working, professional and knowledgeable more

I'm sorry to say, but although we were moving for the happiest of reasons, she was the absolute worst agent we have ever worked with. We had so wished we had not signed a contract with her so we could've terminated the relationship. She was clearly only interested in making a sale (she was our BUYERS AGENT), and we spend the entire time questioning where her allegience lain. I felt she was even dishonest at times ni order to have a buy a certain property. I would NEVER recommend her, and questions whether she should even be liscensed. For details, email me at Murthy199@hotmailcom Cons: Also she led us to believe she was familiar with our area and she was not more

I sought out Michael Pallares for a unique request. I desired a one-bedroom accessible unit in the Boston area. Within ten days he had the perfect unit for me, a great building, within my price range and the ability to be retrofitted for my wheelchair. I am very pleased with my purchase and the move was a breeze. The people are great in the building and I feel very safe, secure and near everything. What a find!\r \r Pros: Friendly customer service, hard-working more

What a great way to buy your first house! Metro Reality made the home buying process so easy I could not believe it. The thought of buying a home has always overwhelmed us. However, our Realtor really took the time to answer our 100,000,001 questions (many of which were the same question... just a different format!). He really spelled out the process from start to finish, explaining each step of the way. Our Realtor really had our best interests at all times. He would often point out things along the way that we had not thought of (in the long run saving us a lot of time and aggravation.) He is very well versed in real estate business and his customer service skills are unparalleled. \r One of the other benefits is that Realtor at Metro, had relationships with both a lender and lawyer. This really helped with the flow of communication allowing the process to run as smooth as possible. \r We highly recommend Metro and we will use them again the next time we are ready to move on to a new location! \r Thank you Metro! Pros: great knowledge, great customer service, dedicated, great follow up (before and after), flexible with showings more

My roommate and I made the decision to return to the Boston area from Washington DC in January. I was finiahing up a graduate degree and he was looking forward to a change of scene. I had previously lived in Boston for 10 years and thought I had been through the best and worst of the rental market that Boston had to offer. However, Adam Umina at Metro Realty was by far the best agent I have ever dealt with. He was completely patient and understanding of the fact that we had to do this over a long distance and at a tricky time of year for anyone who is seeking tenants or apartments in a College Place like Boston/Brookline. He always kept in touch, sent tons of pictures, even escorted my mother and sister to see some apartments in our place. He said he intended to find us a place and that is exactly what he did. He was trustworthy, accommodating and above all NICE!! It was a great experience. I highly recommend him if you are looking for a new place in Boston/Brookline Pros: friendly, knowledgable, accomodating more

Several people at my office had worked with Susan and recommended her so enthusiastically that I decided to call her when I needed to sell my condo. I had never sold anything before but I felt comfortable about working with her from the start. She handled a million details and answered a million questions with professionalism and patience. She always did what was best for me even if it was inconvenient for her, like personally bringing documents to my office for signing. When there was an electrical problem in my kitchen, she brought her electrician to fix it. When one buyer had trouble getting a mortgage, she soon found another. I will definitely call Susan Carroll when I am ready to return to Boston, and I recommend her without reservation. Pros: Nice looking, comfortable office with parking nearby. more

Michael Pallares helped me buy and sell my Brookline condo and also helped me and my husband buy a new house in Dedham. Michael is honest and straightforward, patient, and is amazingly prompt and proactive. He rapidly responds to calls if he doesn't answer his phone directly, which he does most of the time. Michael has many hidden talents that have shown up over time. He can refer you to a mortgage specialist and lawyer (an advantage for quick closings); he is a talented interior decorator who can make a room look great for selling; he does his research regarding how much a condo is worth, and is able to give referrals for movers, house cleaners, kitchen redecorators, etc. He gives advice when asked, but does not push any property on the buyer. When I started 3 years ago I thought I'd drive Michael crazy by asking to see so many condos and systematically rejecting each one until I found ""the one."" It probably did drive him crazy, but he was remarkably kind and patient about it. In my searches for condos and houses I have observed many realtors in action and have always been thankful that I found Michael. He's a truly talented, honest, and kind person - who also has a great sense of humor - and I recommend him highly. Pros: Everything - he's great more

I used Michael Pallares to sell a condo in Brighton and was very pleased with the service. Most real estate agents are attentive at the beginning of a transaction, but disappear as it drags on. Michael remained attentive and active through the entire process. He held several Open Houses on the property and was able to attract two buyers in what was supposed to be a down market. He also handled some sticky issues with the condo association with professionalism. I felt confident in Michael throughout the transaction. more

My husband and I just bought our first home (a condo). Right at the beginning Michael met with us for almost 2 hours on a Friday night and patiently answered all of our questions about the homebuying process. It's obvious he has a lot of experience. He helped us navigate through lots of viewings, and he was great about organizing everything to make sure we got to see the places that we wanted to see. He's easy to reach by phone or email. I appreciated his honesty and sense of humor about the homes we saw (my husband and I selected a few questionable places to look at...haha!). We also worked with the bank Michael suggested and they were able to help us close quickly on our place. It's a big deal to buy your first home but Michael made everything go smoothly. Pros: He's very organized and friendly! Cons: I think he was a little bit new to housing in Cambridge...but it didn't seem to stop him more