Metro Realty Corp

Sue Carroll at Metro Realty was recommened to us by a friend. My wife and I were looking to purchase a home in the Brookline or Newton area. Sue helped us find our dream home and when several other buyers submitted bids within a few days of the first open house, it was Sue's expertise that got us the place. We truly believe that without Sue to help guide us through the process and use her experience and skill to communicate with the seller, we would have lost out.\r \r Everything about buying a home can be stressful but Sue eliminated a lot of the stress by always being available to answer questions, offer advice, and expertly guide us through every step of the process.\r \r We will be trusting Sue to sell our home one day. She has our highest recommendation. more

I was recommended by a friend to Metro, and they took advantage of my trust to close a sale. I was shown an apartment that needed work, yet I was assured the management company would see it through. I was told the management company was excellent and that Metro would not work with them if they were difficult. We drew up an offer contingent on certain work being done, and I submitted a check to Metro for security. As the check only covered security, the apartment was not taken off the market. It was a gesture of good faith. I was told I could walk away from the apartment with my check if the management company did not meet my terms. Two hidden fees were introduced as I was writing the check - a ""pet fee,"" a nonrefundable monthly addition to the rent for damage that had yet to be done, and a one-time ""key fee."" This should have been a warning. I then researched the management company online, and they had terrible reviews stretching back years. Two days later, my security check was deposited - before I had even heard if my terms would be met. Then I received a response from the management company, and not only did they not meet my terms, but certain improvements promised by Metro were scaled back as well. I notified Metro that I wished to walk away from the apartment, and they claimed such a deal had never been made with me. After a heated argument, they relented, but it took a week and several follow ups (including written proof from my bank that the check had been cashed) before my money was returned. I have never encountered such pressure and intimidation from a realtor. If you must use Metro, make sure to do your homework on the listing and be careful about any paperwork you may submit. Pros: Access to many listings Cons: Can't trust the pitch; shady, aggressive tactics more

My husband and I were first-time homebuyers and we felt very stressful in the beginning. But fortunately we met Susan, who is very nice, professional, thoughtful, and always be there to help us! \r 1. She worked us through the whole process and dealt with every aspect or details on our behalf. \r 2. We almost got answers or suggestions from her right away whenever we felt confused or frustrusted. \r 3. She helped us be organized so well (for example, looking for house of interest, home inspection, P&S, bank application, closing, et. al) that we met each deadline nicely and the whold process followed as smoothly as it could be. \r We enjoyed every minute working with her and it's a wonderful experience for both my husband and me! Actually, she is our friend now and we'll definitely invite her to our house warming party! more

We were first-time home buyers with probably the longest, most drawn out and painful experience securing a loan. Michael stuck with us patiently, sometimes even playing the psychologist when needed. He also fiercely stuck up for us when we were mistreated by a mortgage broker (a piece of advice: Use Michael's recommendations for mortgage brokers, lawyers, etc.). Michael is professional and fun to work with and he guided us through every step of the way. I hope, after this experience, to remain a friend of his for many years to come. I highly recommend him! more

Despite the economic downturn and the slow down in the real estate market in MA, Michael sold my property in Roslindale in three months. He was always pro-active in marketing the property, had several Open Houses and always kept me informed and educated on the process. He is highly professional, respectful and very funny! If you want positive results buying or selling a property, Michael is the person you want in your team. more

Susan Carroll was my agent when I recently bought a condo. She was an absolute pleasure to work with. Sue made it seem as if my search was her top priority. She was always available to answer questions and provide her honest and knowledgeable opinions. When it came to closing, she walked me through every step. Buying real estate can be very stressful, but Susan made it easy, going above and beyond anything I would have expected. She even provided skilled workers to complete some necessary repairs before we moved in. Sue is worth her weight in gold and I enthusiastically recommend her. Pros: professional, caring, dedicated, very knowledgeable more

I just recently bought my first house,(well condo) and had Michael as my realtor. From day one he was patient with me, never pushed me to look at places I didn't want to see, and was always honest about his views on the properties. Being in my 20's and a first time home buyer i had a TON of questions, all of which he answered and made sure that i understood. When it came time to putting in offers, he explained the whole process so that i wasn't surprised at any point. I worked with a couple realtors before i meet Michael, they didn't even compare to the commitment he has for his clients. I will definitely recommend him to friends/family, and will personally use him when i sell or buy my next place. Pros: very patient, knowledgeable more

I just rent an apartment through Metro Realty. The broker was very helpful. The apartment itself is good. Good location and nice neighborhood. \r \r The only downside is the management and he just totally ruin my experience with Metro Realty. The managing agent has been extremely careless and unresponsive. When I moved in, the oven and the kitchen cabinet were all filthy. There were also broken itmes from last tenant in the closet. Plastic shopping bags are used on the window to stop wind. I e-mailed and after couple of days called the property manager, he acted like he had no idea about the email and said he would go check. I wasn't surprised that he didn't bother to check. Till now, nothing has been improved. And I never heard back from the managert. \r \r It's really frustrating to deal with such an irresponsible property manager. He must think that by turning a deaf ear, you will just give up and clean up the mess from the prior tenant and pay the rent.\r \r I do hope the owner of Metro Realty would read this and understand that your property is ruin your company's reputation and damaging the property. more

I came here when I was looking to rent an apartment (which was great), so I figured I'd come back when I decided to buy a condo. I worked with Susan Carroll and she was phenomenal. She was very honest with places that we looked at, pointing out both good and bad aspects for each condo, but never biased - which was great. Once I found the right place she really helped make the actual buying process easy, even giving me a housewarming gift. This was my first buying experience so I didn't know what to expect, but it ended up being excellent. I would definitely return here in the future. Pros: Honest and Easy more

I have been working with Michael for over two years to find the perfect home. I am a first time buyer and having Michael there to guide me through the process was amazing! He is extremely knowledgeable, he took the time to really listen to what I was looking for and helped me to find my dream home. I could not have done it without him! I would highly recommend him to anyone who is looking! more

Michael Pallares helped my wife and I sell our home in Milton under a very tight time frame for the price we targeted. Michael was always available for showings and he was an excellent negotiator when it came time to make the deal. We also very much appreciated his understanding of our daytime schedule with a young child at home and his willingness to schedule events around our needs. Another key to selling our home quickly was the creative marketing approach and use of technology to showcase our listing. You won't find a more professional realtor. Pros: Professional, creative, and knowledgeable more

Michael Pallares helped us sell our house in 2008 in a dismal market. When nothing around us was selling Michael never stopped working to showcase our home. He held open houses almost every weekend and worked tirelessly with buyer's agents in the community to see that our home was first on their list of showings. Even when we moved away before our home sale closed Michael attended to every element of the closure, i.e. inspection, appraisals and repairs, and kept us apprised of every detail, ensuring a smooth transaction. Our final impression of Michael as a real estate agent, and as a person in general, is one of complete integrity. We are so grateful and would recommend him to anyone. Pros: dedicated, professional, knowledgable, easy to work with more

We recently purchased our first home and are absolutely delighted with it, thanks to Michael Pallares's invaluable work as our broker. As first-time home buyers, we had a lot of questions. Michael was extremely knowledgeable and a great resource to us as we figured out exactly what we were looking for, and in guiding us through the entire process. He had a real knack for picking out places for us to see that fit our needs and style (for both of us - no small feat!), and was always accessible and prompt by phone and email, getting us in to see new places, and following through on every detail, always with a great sense of humor and patience! It was a real pleasure getting to work with Michael, and we look forward to working with him again in the future, though not any time soon; we love our new home! more

Michael Pallares was a great resource! I was navigating the condo buying process for the first time and he was very patient and helpful! Wouldn't have wanted to go through it all without him! Would definitely use him again and recommend him to others. more

Michael Pallaris is a great real estate agent. he made our home buying a pleasure. more

Metro Realty and agent Jason Kaczmarczyk in particular were extremely helpful and enthusiastic while I desperately attempted the apartment search at the end of August. Despite the late date, Jason found a great apartment that had absolutely every requirement I'd thought of and more, while staying within my small budget. I felt it was superior service and I highly recommend Metro Realty to anyone looking for a home, rather than simple housing. It has changed my opinion of Boston realtors completely. Metro Realty showed a true concern for whether I got what I wanted or not, and whether I was actually HAPPY with the outcome. Thanks. more

Michael is fantastic! He helped my wife and I find an amazing place that we brought to a close less than 5 weeks after we started. From the beginning I was sending him updates on what we were thinking only to find him online late at night narrowing down a list of homes for us to see. I can be a demanding client. I have a background in RE and knew what we were looking for and I don't like to waste time. Within just a few home visits Michael was able to listen to our comments and quickly start showing us one great option after another. When we did ultimately find ""the one"" he went above and beyond, picking up the ample slack when the other agent or vendors dropped the ball to keep our deal on track. Not only do I highly recommend him, I will definitely use him again if I buy or sell anything in eastern Mass. I was lucky enough to get referred to MP through a friend and I feel compelled to do the same because he is a rare gem in an industry filled with rocks... =) You won't be disappointed. Pros: Rare exemplary professional more

Michael was great. He did everything to help my wife find a house. He did not waste our time looking at houses that were not within our parameters - knowing that we were on a tight deadline and had only a limited amount of time to look. Pros: extremely helpful for the out of town person looking to buy more

Michael Pallares is simply the best real estate agent that I have ever worked with. He is professional, knowledgeable and incredibly nice. With his help, we were able to find -- and close -- on what I consider to be a great condo -- and all within 60 days and at a very reasonable price. I found out about Michael through this website, and I think that finding his contact information was the best thing that has happened to me since I decide to move to Boston. Pros: Michael Pallares more

I have used Susan Carroll as my realtor for the past 5 years and she is the best in Boston/Cambridge/Brookline area. She is attentive to detail, a pleasure to work with and truly looks for the best match for her clients. I recommend her without reservation--M.R. in Cambridge, MA more