ESTIMATE: on-time for appointment, friendly, took the time to answer my questions, competitive price, flat rate pricing, did not add-on unnecessary extras or so-called "safety" features, they knew the plumbing code/law for my area. INSTALLATION: on-time for appointment, called before he arrived, had the right water heater and equipment, friendly, took the time to answer my questions, quality work, kept jobsite clean, no extra/hidden charges, no up-charges, no extra fees for "unseen" jobsite problems, no surprises, passed Idaho State plumbing inspection. HOW TO IMPROVE: Be a little more proactive pre-sale (follow-up, returning calls/emails). SUMMARY: I would hire them again, as long as their business practices stay honest and their prices stay competitive.
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