Probably the ABSOLUTE WORST experience I have ever had with ANY service/purchase...EVER!! Horrible customer service, horrible product, horrible manners of every individual after the purchase that was NOT what I purchased and was promised. Insulting, rude, condescending, arrogant and flat out lies to the customer. A dollar spent in that store (be it Saratoga or Greenwich) is a dollar you have over spent!! I was promised that the gentlemen who were to deliver my mattress were going to have ALL the necessary tools to attach my headboard to my bed frame and bring with them the extenders to make the headboard fit a queen, as it was a double. When the gentlemen arrived, they said that the guys at the store always promise that and that they did not come equipped with any of the necessary tools to do that, I would have to do without. Not to mention, they had NO tools of their own and they had to borrow mine. Mind you...I had my old mattress and boxspring already for them at the door, re
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