Martin Appliance

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740 E Lincoln Ave
Myerstown, PA 17067

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(610) 401-2481
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Martin Appliance - Myerstown, PA
Martin Appliance - Myerstown, PA
Martin Appliance - Myerstown, PA
Martin Appliance - Myerstown, PA
Martin Appliance - Myerstown, PA
Martin Appliance - Myerstown, PA
Martin Appliance - Myerstown, PA
Martin Appliance - Myerstown, PA
Reviews
( 205 )
( 41 )
( 3 )
( 3 )
( 8 )

Best

We have purchased appliances from Lowes, Home Depot, Sears etc. A family member recommended Martins Appliance because they have been going there for over 20 years. Even though the...

Worst

Miele service was deplorable. We will never buy another Miele product and have already chosen against them. We have told friends to avoid them. You tried several times to fix...

geospring water heater 9/12/2012

Very punctual and efficient. Friendly staff. more


Good deal 9/12/2012

Very helpful Great service more

Awesome customer service 9/12/2012

Great experience from the time we walked in the door to look at new appliances until the men who installed them left my house with the old appliances in their truck. Salesperson was not pushy. He was very knowledgeable and helped us make the best choice for us and guess what...it was NOT the most expensive on the show room floor. We will go back again when we need something else. more

Great products and service!! 9/12/2012

Excellent products and service!! It's great to see family owned appliance stores still exist and provide such great products and service to our local communities at competitive prices. Keep up the great work!! more

self explanetory! 9/12/2012

always helpfull in every way possible!!!! more

great experience. would use again 9/12/2012

The product I ordered did not come in when manufacturer quoted. The store manager went over and above to find a similar replacement item and had it delivered next day. more

Excellent appliance center 9/12/2012

I recently renovated my kitchen and shopped around for appliances. I visited both the bix box stores and other local dealers I have used in the past. They had a lot of appliances on the showroom floor for me to look at and their prices matched the big box. Delivery was on time and the guys were friendly and courteous. The delivery was a little difficult due to it being an old city house with narrow doorways. But the guys did it without a scratch on the appliances or walls. I would definitely purchase from them again. more

See below 9/12/2012

Over all I'm satisifed. I was disappointed that they didn't bring a piece they needed and had to come back. One reason I chose them was because they had installed all of the kitchen appliances when we built the house, so they should have known. I'm also suprised that this is the first follow-up I've had since the new appliance was installed. more

"BUYER BEWARE" Service calls not in 10 mile radius will cost arm and leg!!!!! 7/30/2012

Needed service on our 2.5 year $1700 dollar Miele dishwasher, Miele paid for the part to be replaced, but it cost us $250 for the service call because we live 40 miles from the store. $200 for the serviceman to come and $80 an hour for the technician thank god my husband was on the phone with the Miele company to find out what the problem was or god knows what it would of cost to get this dishwasher fixed. They had us over a barrel because do we want to scrap the dishwasher or get it fixed. When we called Martin's they basically told us we should of purchased the appliance a little closer to where we live. They are the closest store that sells Miele products to where we live. Then when we complained about the cost of the service call they basically told us that is LIFE. They put all the stuff on their web page that a customer wants to hear, but when it comes to fulfilling those words they do stop short of the mighty dollar!!! RESPONSE FROM Martin Appliance: Thank you for taking the time to share your experience with us. We understand the frustration of high cost repairs and unfortunately our high cost of doing business. Our service rates are on a sliding scale based on where a customer lives. Our local customers rates start at $59 for the service trip and go up to over $200 depending on the geographical area. We do quote our rates before we send out a service technician and I understand that this was done in your case. Your 40 mile run is a 2 hour round trip for our technician. As frustrating as a $200 bill is for service the reality is that on the road service is an industry with very high overhead. Based on The Original Blue Book for major appliance service the rate for changing a Miele dishwasher control board is $504.81 plus the trip charge. That does include the cost of the part which Miele provided at no charge. While I will in no way even attempt to say you got a cheap rate it is what we charge to go to your area. I apologize that we were unsuccessful in negotiating a satisfactory rate when you called in and we would be happy to discuss this further. more

Nice job 7/20/2012

Staff was very professional and knowledgeable. Always felt that they would be their if I needed them not a sales item to them. more

In addition to receiving personal attention, we had fun as we shopped!! 7/2/2012

We had a wonderful experience the day we came to the tent sale. First thing, we met Darren, who had helped us a few months ago as we purchased a bed. He took us inside and led us to Korina. She was such a patient and helpful salesperson. She kept working with us...for an extended period of time, in order to find a recliner which would fit Gary. We even laughed together as some of them were completely unsuitable for someone so tall. (Korina actually went and got a cup of coffee for me as we continued to look!) We decided on a beatiful leather recliner which we are enjoying immensely...and it was made in America! (wich was important to us) Then we went to the dishwasher area where Joe was very helpful. He answered our many questions and we made a decision on a Maytag! It was great having it delivered, installed and the old one carted away, needless to say. At the end of the time, we had a hot dog and a bottle of cold water.....and we left as very satisfied customers. Based on our experiences last time, shopping for our bed, and this time, we are certain to return for future needs. Thank you for having employees who are willing to take time and answer questions and offer advice. Gary & Pat Greene more

Excellent 6/25/2012

Several of my friends had used Martin's and recommended them to me. I found the employees to be helpful and knowledgeable. Dean Martin was the person I worked with. The installers were polite and efficient. I appreciated the nominal deposit I made on a floor model. There was no problem with them holding the stove until the remodeling in my kitchen was completed. more

excellent 6/18/2012

Tim at the Brownstown store, was excellent to work with and very knowledgable. He made the whole process both pleasant and a painless! more

Great 6/18/2012

Everything was great. more

bought new washer 6/18/2012

My wife had done reserch and knew what she wanted. didn't want anything fancy just high quality and capacity more

customer service that addressed shodey installation 6/17/2012

Martin appliance offered prompt service when my water heater was leaking - sending a tech the next business day - and installing a new water heater on the following day. My objection, which I discussed with Shawn - store manager - was the lack of cleanup behind the water heater before the new one was installed. I was not able to do it due to the installation. While initially I received some resistive pushback - the company eventually went the second mile to assure my satisfaction, for which I am appreciative. More care around the environment of installation seems an important consideration for the future. more

always great experience 6/17/2012

Martin's slaes and service team always very reliable and knowledgeable more

Great Experience 6/17/2012

I am well pleased with the appliances that I purchased. I was very satisfied with the technician that came out to fix my dishwasher and the short amount of time that it took to get someone out. more

We are pleased with the service we receive. 6/17/2012

We are pleased with the service at Martin's as we have bought several appliances with them. more
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We offer a full line of air conditioners, washers and dryers, refrigerators, cooking appliances and more, so you can be confident we have a solution that's right for you and your budget.

Owner Message
  • As part of our constant focus on excellent customer service we strive to give you the best selection of appliances to choose from in modern and clean showrooms. Our average showrooms have over 400 appliances on display to give you a full range of choices in all appliance categories. We welcome you to visit one of our six locations in the Lancaster and Lebanon County area of Pennsylvania for a great appliance experience.


    With over 20 factory trained appliance technicians on staff you can be assured prompt service for your appliances. With a continued focus on excellence in service, Martin Appliance has committed much effort to achieve the prestigious Certified Service Center rating to assure that you will be satisfied when you call on us for appliance service.


    At Martin Appliance we transact business in an open, straight-forward manner; this means no hidden charges or surprises. Martin Appliance continues to be owned and operated by the Dennis Martin family with a team of more than 60 employees each with a continued focus on excellent customer service. When you call on us, you can expect prompt, friendly attention. Our sales staff is knowledgeable in most major brands, and our service technicians are backed with factory training, certification, and experience. For the past 40 years, Martin Appliance has developed a reputation for delivering excellent service, honesty in every commitment, consultations without high pressure and quality appliance products. With God’s blessings and many loyal employees commitment the company has continued to grow from one location to six locations today. Regardless of how large the company grows you can still be assured that we will continue to focus on the old fashioned core values that helped us grow, that is our focus on serving others.


    Our “Golden Rule” motto still applies today as it always has.


    Our goal is to make each customer who calls or walks through our doors a Truly Satisfied Customer, serving you the same way we would want to be served with friendly, prompt, professional service.

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    Our Technicians
    In 1973 Martin Appliance was founded with a single purpose; to repair and service appliances with the best customer service available. With locations in Myerstown,Cleona,Ephrata,Reading,Brownstown,and Quarryville,Martin Appliance employs over 20 full time appliance factory trained service technicians to take care of your appliance service needs. With appliance technology constantly changing Martin Appliance technicians are keeping abreast of these changes by constant training. We promise to respect your property and serve you in the same manner we would want to be served.


    Certified Service Center
    16 of our appliance employees have achieved a rating as a Certified Appliance Professional. To achieve this status they must pass a comprehensive examination that measures the individual's skills and also keep up to date on continual education.


    The Master Technician rating is the highest available level of recognition for technical expertise given by the major home appliance industry. Consumers who deal with Martin Appliance can rest assured that they will be receiving world-class service from a company that truly cares about the customers they serve.


    Brands we Service
    We service most brands and models including: Maytag,Amana,Whirlpool,KitchenAid,Estate,JennAir,GE,Hotpoint,Kenmore,Frigidaire,Electrolux,Icon,Fisher & Paykel,Bosch,Siemens,LG,Magic Chef,Sharp,Speed Queen,Summit,Tappan,Woods,Viking,Miele,DCS,Dacor,and many more. 


    Appliance Parts
    Browse through our online appliance parts catalog any time of the day. Visit our online parts store to make a purchase,and your part will soon be on its way to your front door.

Additional information
  • Hours: M,W 8:00am - 5:00pm, Tu,Th-F 8:00am - 8:00pm, Sa 9:00am - 3:00pm
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