Mark Andrews, DDS

Service was great, staff is incredibly pleasant. But when I went to have a crown put it I was not prepared for the very high price of it! I was never told of any cost beforehand; never even saw an estimate. Sat down in the chair and they politely said that will be $1300. So I explained that I was not expecting this fee and they did not care. I told them I couldn't pay that and proceeded to check out. Then they charged me $60 for them booking me the entire afternoon. Sounds like this dentist is in desparate need of money!! $60 for their screwup (they admitted that they never showed me an estimate). That's crappy customer service!!!! Pros: Great staff, environment Cons: Bad customer service, expensive more

I would recommend Dr.A to anyone, anywhere, anytime! I now live in VA but will continue seeing Dr.A for all my dental work. I?ve always had awful dental visits that never made me feel better, despite the cost, discomfort, & time. I had also become used to being in pain pretty much all day, every day. From the first time I called, I knew this would be different. The staff is so nice, accommodating, cooperative, & understanding! \r \r After my cleaning, Dr.A explained the situation. My many old, metal fillings had grown weak, allowing bacteria to get underneath. My pain was the result of serious deterioration inside my teeth. He recommended cleaning out/restoring all my molars. I was beyond upset. I was terrified of even basic dental work, & the expense and scope of the work were overwhelming! But over the next 2 years & 7 months, we fixed it all. \r \r I have a TERRIBLE gag reflex, so Dr.A used special molds and procedures to make the processes easier for me. He provided medication to help me relax & blankets to keep me warm. When we had a lot of work to do (some visits were 4-5 hours), he worked only on me, with no other clients in the office, so he could concentrate and keep things moving at a good pace. If I needed a break, we?d stop till I was ready again, & he always made sure I felt ZERO pain. He or one of the staff would always call the next day to see how I was, & they spaced out my payments so I wasn?t overwhelmed financially. \r \r In the end, I got 16 crowns, several root canals, 2 oral surgeries, & a mouth guard. For the first time in years, my face/jaws don?t hurt! I didn?t think I?d make it, but Dr.A & his staff held my hand (literally!) all the way. I could never thank them enough! And I get compliments on my teeth all the time! His work may cost a little more, but what you get is priceless?the best quality, most reliable, most technologically advanced, best looking, most pleasant dental work possible. You just can?t get any better! Pros: Understanding, professional, knowledgable, accommodating, friendly! Cons: A little more expensive, but worth it! You get what you pay for! more

I went to see Dr. Andrews because one of my back teeth had started to hurt when I chewed. I hadn't been to a dentist or doctor for at least seven years. Dr. Andrews diagnosed and fixed my dental problem with great skill. He discussed with me that I had some risk factors for a heart attack, specifically deep creases in my earlobes, a larger than ideal waistline, and a history of hypertension in my family. Now that I've turned 50, he urged me to see a physician for a complete workup. My doctor found that my bad cholesterol was over 190 and that I had a moderate form of hypertension. Within the last 5 months, I stabilized these conditions with medication, lost 14 pounds, and have started exercising a few times a week. My doctor said that I was on the road to a heart attack, and he was very pleased with where I am now. Dr. Andrews took an interest in not just my teeth, but my total health as well. Pros: excellent staff, talented doctor, knowledgeble about overall health Cons: they don't clean adults teeth at the first visit, they do exam and x-rays first more

I went to Dr. Andrews for a consultation on veneers. After a quick exam, he sat up and told me that I had beautifully shaped teeth and he wouldn?t dare cut into them. He referred me to an orthodontist to have them straightened. I had not even considered braces because all I had been told from other dentist was veneers, veneers, veneers. I?m glad I waited. This was about 2 years ago and I have had my braces off for a couple of months and have never been so happy with my smile. Dr. Andrews has made me whitening trays that were very affordable, and now I have MY perfect smile. I have never been so happy to have found such an honest dentist who could have done veneers, but recommend to get braces instead. Pros: Friendly staff, comfortable office more

The Dentist is pushy and expenisve. I would NOT recommend! I took my mouth elsewhere after hearing how much he charged for what needed to be done. My new dentist was shocked when I told him what I was told needed to be done and what the costs would be. Please do yourself a favor and look elsewhere for a Dentist! I went in for a simple filling and walked out with a big bill and a piece of paper saying I needed a lot more expensive work done! No thanks! This dentist is more into cosmetic and would probably do very well in California! Cons: costly, into cosmetic work, not very willing to fix a simple problem but wants to do much more more

My experience with this office has been great. I found the staff to be very friendly and competent. . The doctor was very patient in listening to my concerns, and he showed me pictures they took of my teeth in order to explain my needs. The pictures showed my teeth in detail(even some things like cavities and fractures that were not pretty). Dr. Andrews presented what he thought was the best treatment, and when I explained that finances were a concern, he followed with options that broke the treatment up into smaller amounts so that I could begin addressing my most urgent needs. He completed the work with great skill and most importantly, without pain. The thing that really makes me appreciate this office is that they had a financing plan available which took only a few minutes for approval. This financing allowed me to get the best dental work possible in a way that fit my budget. My smile, and overall health, are very important to me and I believe that the beautiful work I had done is something that will last for many years. Old dental work I had previously always trapped food between my teeth and tore dental floss. Dr. Andrews told me that patients could expect much more of dentistry and he delivered the goods. Thanks. Pros: nice staff, great work, financing made simple more

This office gets it! Patients want to be listened to, treated with respect, not hurt, and get great results. Dr. Andrews has fixed a number of my teeth over the past three months, and the results are AWESOME!\r I am just so happy to have found an office that has taken the time to get to know me. I feel like I am much more then just their next paycheck. The entire staff is very nice and concerned about the satisfaction of their patients. I also believe that Dr. Andrews has skill, empathy, and almost obsessive attention to detail in his quest for near perfection in everything he does. I do not feel that I could be in better hands. Pros: Highly skilled at cosmetic and complicated restorative work. Cons: You have to pay more here than some other places, but the work is unsurpassed. more

Dr. Andrews has been my dentist for about 3 months now, and I am extremely satisfied with the care that I receive and my over all experience with him and his staff. I do not feel like just a number, I feel like a person when I am there. They are always willing to bend over backwards for me and I appreciate everything they do! Thanks Guys! more

Most recently I had a tooth that was acting up, and at my check-ups I would ask my previous dentist to look, but there was ""never anything wrong"", I was discussing this with a co-worker and she told me how great Dr. Andrews was. So I had to check him out. I went to my first exam and his assistant took photographs and x-rays. Dr. Andrews did his exam, and I was blown away by the detail. I now know more about my teeth than I ever thought I would know. I asked him about the tooth that was sensitive to me. The same tooth I asked the previous Doctor. Dr. Andrews told me I had big cavity brewing underneath a filling, and with the symptoms I was having the tooth could possibly be cracked. He was able to show me this cavity through photographs (it was all gray and dark underneath and around the filling). With that I took the soonest appointment available to get the tooth fixed, and sure enough the tooth WAS cracked! I couldn't possibly understand why this wasn't caught before. But, I'm glad that Dr. Andrews fixed it for me. Now I have no more sensitivity and when I come in for my check ups I can trust that Dr. Andrews will keep my teeth in good health. Pros: Honest, Straight-Forward, Friendly Cons: I didn't find him sooner more

Dr. Andrews is extremely expensive, pushy on his products and takes an excessive amount of time to do simple procedures. Getting a filling required 3 appointments (hence three copays). My new dentist was appalled when he found out they charge $30 to release my PAN photo, which I already paid for! I felt cheated by this dentist and would not recommend him to anyone.\r \r Update as of 1/13/08 in response to this doctor's answer: ""This review is a complete fabrication. -Dr. Andrews""\r \r Okay Dr., then please tell us exactly how much you charge to release the PAN photo to customers taking their business elsewhere? Your response has only made it more clear the type of professional you are. Cons: Expensive, pushy, slow more

I truly believe that Dr. Andrews is the most passionate dentist in triangle. He truly cares about my health. I had been going somewhere else and had never been told I have problems with my gums. He referred me to a wonderful periodontist who gave me his professional opinion about the health of my gums. I found out I had gum disease! I was shocked but relieved that I found someone who cared enough and saved my teeth! Dr. Andrews new I was nervous about my ""deep"" cleaning and called to check up on me! What I guy! And now a year and a half later my gums are completely healthy! Dr. Andrews has removed my silver fillings and replaced them with nice clean tooth colored fillings, they look and feel great! I would recommend him to any and everyone. more

Dr. Andrews is a GREAT dentist! \r I travel a lot with my job so it is very hard for me to get in. Dr. Andrews and his staff always work very hard to squeeze me in those few days I am in town. The biggest bonus is when I am on the road, I don't have any problems!! I am confident that when I have work done, I can travel to California the next day and not worry about having any issues. He is by far the most skilled dentist in the area! I have recommended him to several people. Pros: Understanding, Funny, Great Work! more

Does great work but very expensive compared to others. Switched to another dentist that was more affordable. Pros: Great work Cons: Too expensive more

I was referred to Dr. Andrews by a co-worker who was very satisfied with some of the dental work he had done for her. I hadn't been to a dentist for a few years, and a couple of my teeth were sensitive to cold and chewing certain things. I saw Dr. Andrews and he fixed these areas for me. I have not had any discomfort since. In short, the doctor uses good judgement, does nice work, kept me comfortable during the procedures, and he genuinely seems to care about his patients. The office staff is nice, and they were very helpful with my insurance claims. I would recommend this office to anyone who is looking for a dentist! Pros: Very skilled and approachable dentist Cons: Great with dental insurance more

I read some of the citysearch reviews for this doctor and decided to give them a shot. I was very impressed with the friendliness of the staff and doctor. The doctor did an excellent job of explaining my needs and did not hurt me when he did a large filling for me. He also made me aware that I had a mild form of gum disease of which I was previously unaware. The hygienist did a cleaning for me which actually took a couple of visits. I am confident that the work I have received was necessary and accomplished at a very high level. The fees that were charged were slightly higher than my insurance allows, but my overall experience was worth it. I would like it if this office had appointments on Fridays because this would be more convenient for my schedule. This office has earned my trust. Pros: Excellent work, no pain, nice staff Cons: Do not work on Fridays more

I am a picky person who expects exceptional service from all of those who provide services for me. My front teeth were injured about twenty years ago while I was playing sports. Over the years,\r my teeth had started to look darker and the gums were pulling away from the crowns. Because my appearance is very important in my business, I sought opinions of local dentists in order to see what could be done. Three different dentists wanted to just replace my crowns. I then saw Dr. Andrews, and he had me consult a periodontist about sculpting my gumline to obtain the best result possible. I eventually had the surgery he recommended, and Dr. Andrews delivered the most natural looking and beautiful result I could have ever hoped for. I think you would be hardpressed to find a better dentist anywhere. Pros: doctor does not cut corners more

This office is exceptional in terms of cleanliness and customer service. The doctor does great work, and the staff really care about the comfort and satisfaction of their patients. I had some large fillings in my back teeth that trapped food and hurt when I chewed. Dr. Andrews did two crowns for me. They look exactly\r like real teeth. They also no longer hurt . I recommend this office if you are willing to pay a bit more for personalized high quality care. The best thing of all is that the doctor is great with the shot. He really takes his time, and I have never experienced painless dentistry like this in my life. more

I hate going to the dentist and hadn't been in about four years. After moving from D.C. a few months ago I found myself searching for a dentist because one of my teeth hurt when I chewed. A friend had referred me to an endodontist because he said I might need a root canal. Luckily, I didn't but because the tooth was cracked, it needed a crown. The endodontist referred me to Dr. Andrews because he said he did this type of work very well. I was very impressed with everything about this office. I was treated personally, Ididn't feel any pain during the procedure, and the results have been beautiful. MY TOOTH DOESN'T HURT ANYMORE! This dentist really cares about his patients as people as well as the quality of his work. His receptionist is also very nice and made me feel very comfortable. I can't recommend this office highly enough. Pros: Caring doctor and staff more

I was initially impressed by the doc -- my visit was pleasant. I was a little surprised that he pressed me to buy a costly x-ray panel that he said my insurance wouldn't cover, but I gladly agreed to pay for the sake of my health. He also gave me an ego-stroking spiel about how attractive I was and -- ""don't you think you deserve cosmetic dental work? -- just something to consider..."" \r During this consultation I was also given full assurance that my visit would be fully covered by Blue Cross Blue Shield (minus the x-rays). Later, I received a bill from his office. I was NOT impressed any longer. I felt very lied to. \r I called BCBS -- they told me that his rates exceeded *normal* rates and I was responsible for paying them. When I called the dentist's office, I was rudely told that I should've read the agreement I signed that stated his fees *may* exceed those normally covered. \r This practice appears to be upfront and very *pro* your best interest. Just know -- they're a business into making as much money from good natured people. BUYER BEWARE. Pros: great bedside manner Cons: fees not clearly explained more

What can I say about Dr. Andrews and his wonderful staff. They are all exceptional. From the moment you walk in the door you are greeted by a smiling, familiar face (Allie--forgive me if I spelled your name wrong), and don't have to worry about signing in, like other offices make you do. My appointments have always been on time, never have I had to wait more than 5 minutes to be seen. When you get past the door, you are continually greeted with warm smiles, both by Lisa (who is a master at getting your teeth clean, I have had no one else be so meticulous in their job and I truly appreciate all that you do), and by Dr. Andrews, who always extends a warm greeting and handshake to me every time I visit. It is by far the best dental experience I have ever had, and the results are fantastic. From starting out with peridontal issues and broken fillings, I now have new crowns that look amazing and my mouth has never felt better. Yes you may pay a little more money for the services, but he is a master at what he does. You don't pay pennies when you see a master surgeon, do you? The work he provides, and the perfectionism that he gives to each and every one of his patients is worth it. He is also a very friendly person, not one that will just work on your mouth for awhile without talking to you. He and his staff make you feel not like a patient, but as a member of their family. Another part that I love about his office is that it is very clean, and their hand hygiene is amazing. I challenge you to find a germ in any vicinity of the office. As a healthcare provider myself, this makes me feel all the more comfortable as a patient. Keep up the great work guys. Pros: Meticulous in everything they do, describe the rationale for the work. Cons: Can't think of any more