The price on the flooring ended up being about $1000 cheaper than Home Depot's bid with the inferior product and it included 5" baseboards as well. We signed and were on our way with a $1,000 deposit. Demo started and my engineered wood flooring only to find it glued not floating and a VERY poor glue job at that. The guys tore it up, took an extra 2 days given the complications and charged me $0 additional for that added labor. Love that kind of service. Brad, the project manager was VERY responsive via text and thorough in his explanations. Rather than hit me with "sorry, way more work, it will cost an extra $500" he apologized repeatedly for the delay. Again, awesome. There was a 4 week lapse between demo and install and I was renovating the house as well. Once renovation ceased, I called Brad back to schedule the install. Within 3 days, I had new tile/wood look flooring with 1/16" grout lines laid PERFECTLY flat and beautiful new carper and pad with our 4.5" baseboards. The contractor we selected for the renovations made me think that every part of this job would need me there to babysit and teach people how to do their job. Well, MAC proved that wrong. Their service and quality of work is impeccable and I will be referring them to everyone. Also, I'm now so used to contractors hitting me up for more money on jobs yet to be completed that it was nice that MAC flooring did everything with a $1,000 deposit up front, balance paid on completion after the final walk through. Love a business that works off a handshake like I do. Now for the gripe as every review needs a little whining. It must have been in the contract and I didn't see it but my baseboards are Swiss Coffee. I hate that color and all my door casings are bright white. I wish they would've called me before painting them a mis-matched color to my other moldings that were already installed rather than just doing it. If it bugs me enough, I will repaint them; it was just worth mentioning. I will add some pictures shortly!
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