Lotus Laser & Spa

I bought a package for six facial treatments, no one info me the package will expired within a year. I have business oversea and I travel a lot. When I tried to make an appointment for the fifth visit, the manager Teresa told me my package is expired, she was very rude and unprofessional. I asked her how can I didn't know the expiration date, she didn't give me any paper work or fine print to notice, instead, she said that I should knew that. So, they didn’t let me do my last two treatments. I will not going there again for sure! more

I bought the Groupon because based on how much I pay for a bikini wax it was a good deal. The technicians were very nice and professional. My complaint - I wanted a very specific area in the bikini region done. I'm not the hairiest person so to try and remove hair from part of that region is unnecessary. But the technician at Lotus was very specific on what they will and will not do. I was very disappointed and complained that they were using the laser too far onto my leg and rather than do that area could they please do this inch instead. So I asked for an inch to the right rather than the left and they wouldn't do it unless I paid for money. I've just wasted my money and will still need bikini waxes. more

Staff at Lotus Laser & Spa are friendly, knowledgable, professionals. The facility is CLEAN and comfortable. My results (hair removal) far exceeded my expectations, and, I highly recommend them! more

I've found Lotus laser and spa to be quick, efficient and succesful at what they promised to deliver on! Time is critical to me since I've got two small children and work FT. They've been able to get me in on a Saturday morning almost every visit and I swear most of my time is spent driving to the appointment! I've never waited more than five mins to get in and Heather is very quick doing the laser. I found Lotus through a groupon and feel like they are a little hidden gem - tucked away in an older complex. The inside of their facility is great though - modern and clean! Enjoy ladies! Don't go another year worrying about shaving your under arms as we near tank top season. more

I have only had two treatment for a brazilian and have already seen results. I feel like the technician gets every square inch! It feels like a warm sensation but does not hurt. It does cost more then other places but I would rather get results than have it be cheaper and need twice as many treatments! more

I, like the last reviewer, can't believe that we are all reviewing the same spa! I have NEVER experienced any of the negatives that were spoken of in those reviews. In fact just the opposite! The staff at Lotus was just great! Very accommodating and knowledgeable. I did a lot of research on laser hair removal, with local companies and types of lasers, before I began my treatments and Lotus stood out as one of the only companies using the latest technology but also the most affordable! I would have no issue telling anyone to go to Lotus Laser & Spa. I have had really great results and I am only 2 sessions in! My only regret is not starting earlier. more

I'm shocked by the reviews here! These can't possibly be actual clients. Everytime I've come in I've enjoyed the experience. They've provided me all the information I needed to make informed decisions - even when that meant not purchasing a product. I have NEVER, EVER felt pressured. In fact, the first set of treatments were performed without purchasing a package and still at a very reasonable price. I had only intended to come in for a bikini laser, but since then I have come back for my underarms, legs and even tried botox. I love the results and so does my husband! I feel so comfortable here that it's worth dealing with 520 bridge traffic to come from Seattle. She does recommend purchasing a package of 6, but if you talk with her you'll discover it's because of the hair growth cycle and she doesn't want you to make an investment without the full results. If you research laser removal elsewhere, you'll hear the same suggestion for six treatments. Pros: Helpful with information, flexible, consistent Cons: 520 Bridge more

Owner does not honor advertisements (lists a prices and when you get there tells you that you need to lock the price in by purchasing a package of at least 5 treatments). When I asked her about why she thought she could advertise one price and insist on another, She said "thats just an ad, I don't have to put all the information in it". She did not mention the "package" when I called to make the appointment and discussed the specifics of the price with her either. She did honor the price for the first time and then attempted to pressure me every single time into purchasing a package. Finally telling me that she was increasing the individual treatment by 50%. if I didn't "lock" down the price. Another really poor experience was that she actually gossiped about another customer while I was sitting in the waiting room. While she did lower her voice, I could hear, and didn't doubt that I would be talked about later. On another occasion she just "lost" one of my appointments. I am fairly certain it is because she just wanted me to move it to another time for her convienence. The owner is rude unless you buy the package and continue buying other services. As per the other poster, 6 treatments didn't work for me either, but I expect that different people have different results and do not blame them for that. I would not go back and would not recommend this place because of the poor customer service. I honestly have never been treated so poorly by a business. I have also never bothered to post a review before, but this experience was that bad. Pros: Employees were very nice Cons: Owner uses heavy pressure and bait and switch tactics more

I just got done with my hair removal laser treatment from them and it doesnt look like it made much of a difference on the hair growth. I did 6 treatments on my face and every time I went, i left with a burning sensation and it took over a week just for the scabs to disappear. When I complained, they said it was normal. (which it isnt after I asked other laser professionals). Also, when I bought my package, the owner was very nice and sold me 6 treatments and told me that I was more than welcome to come back any time if I needed more than 6 and they would be complimentary if I paid upfront. Right after all 6 were done, I called back asking if I could get some touch-ups since the hair was still growing back and told me that I would be charged full price for each treatment unless I bought another package of at least 3. I asked her if she could offer me a discount since I had already spent so much money and she responded very rudely and told me and that I have to pay full price. I thought it was ridiculous and havent contacted them since. The ladies that work there are very nice and polite but the owner is the one that sells all services and makes the decisions. I feel like I got duped into buying the package by being offered follow-ups but got nothing. Pros: Employees were very nice Cons: Laser left scars, owner was a bit rude more

I had lazer hair removal. Everyone was polite and professional. The results were great. I never had to wait long and was treated like a queen. Pros: polite, friendly. professional, great service more

First, they took me 30 minutes late for my facial. It didn't seem to be a big deal for them. I tried to stay positive and the first 10 minutes felt like a typical facial and felt good. Then she massaged my shoulders for 30 minutes (like the way you would do it to someone at your own home). She did it for so long that she was out of lotion, didn't reapply and it almost felt like she was pulling on my skin. I felt she was killing time and I wanted to tell her just to stop. Then she did a little bit more on my face, took a bathroom break (when I was able to look at the clock to verify the time), and put her stuff away while I am laying there hoping there is more but kind of wanting to leave. I wanted some info on IPL treatments so she turned on the light, but there were no extractions done and she didn't give me much of the information I was looking for. I have no idea what she put on my face during the whole process and was extremely dissappointed with the amount of time she actually spent on my face. I was just waiting for it to end! (I had also had a consultation for IPL info and was dissappointed then as well - she didn't even want to take a closer look at my skin to commit to what she could and couldn't do. Oh, and they didn't have my consultation booked on the right day, so I don't even think she was the right person to give a consultation.) BAD EXPERIENCE OVERALL! Pros: convenient parking Cons: almost everything else more