Light Year Music in Parma, Ohio (website: www.lightyearmusic dot com, phone # 800-557-7464 or 216-929-1022) is the WORST company I ever dealt with. I purchased a Karaoke system from them on eBay on July 3rd, 2010 and fully paid for it on the same day. Today is February 2nd, 2011 and I'm still waiting to receive my speakers. I keep calling Light Year Music every week and all I get is promises and blames on
the supplier (Starin) which is located somewhere in California. One time I even called Starin myself but they wouldn't talk to me stating they have to deal directly with Light Year Music but confirmed that they do have the kind of speakers I ordered in stock. When calling
lighyearmusic, I mostly dealt with a sales rep Isaac Pastrana. He seems to be a nice guy, however very often he wouldn't return my calls, so I stopped trusting him and got sick of his promises. Amazing, but Isaac's boss Connie as well as the owner of Light Year Music Chuck were all familiar with my problem, however no one wanted to do anything and this is NOT the way to treat customers. Therefore, I wanted to warn you not to deal with lightyearmusic. They offer the worst customer service I ever experienced in my life. I'm about to file a complaint with BBB and their regulating agency. As the number of complaints grows, these people will hopefully realize that they shouldn't lie to their customers.
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