I was trying to get home from West Philly around 2am and there were absolutely no cabs around. In fact, there was not a soul around. So I googled Philadelphia cab companies and called the first one on there. The dispatcher said I would get a cab in 5-15 minutes. I waited a few minutes and since I was scared for my safety, hailed the first cab I saw. Now I know that wasn't the best thing to do but when I am looking after my safety, I will do what I have to. Before I even got into the cab, I called Liberty Cab back and the same technician picked up. I apologized and said I wanted to cancel my cab, and he told me my cab was already there. LIES! I was right there and there was no cab. When I said that he CUSSED ME OUT and hung up on me. I was nice enough to call and cancel, which most people probably don't do, and he cussed me out!
I called back several times to talk to a supervisor, but my call wasn't answered, perhaps because they had my number. I waited a while, called back and asked to speak to a supervisor when my call was finally answered and that guy happened to be the supervisor (I don't understand how someone so unprofessional would get that job). I told him that I had called back earlier to apologize and that I was in an unsafe neighborhood and was looking out for myself and he did NOT LET ME SPEAK. He SCREAMED at me really loud on the phone. And I quote... ""It is YOUR FAULT. You wasted my time. You wasted my driver's time. You are a SNOT and a SNOB and maybe one day you'll understand *HANG UP*""
He screamed so loud that my taxi driver heard that and told me never to call liberty cab again. The guy almost made me cry when all I wanted to do was apologize and let them know I was canceling the call.
DON'T MAKE THE SAME MISTAKE I MADE. All the bad reviews here are true. The good ones are probably made by employees (or should I say supervisors) of Liberty Cab.
Thank you for reading.