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Businiess name:
Liberty Cab Co
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Review by:
citysearch c.
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Review content:
The woman who answered my serveral calls was the rudest, imcompetent dispatcher I have ever encountered. I even requested to speak to a different dispatcher, she stated she was the only dispatcher on duty. She stated she was in the business for 25 years, if that is the case she should have learned some customer service skills in those 25 years. 25 years in the business I would assume one would be very familiar with the streets and areas in the city the company services . I called in advance of my 8PM pick up and in checking on my pick up status the horrid dispatcher informed me that 20th and Montrose did not exist, really? I had only been standing on that corner for 45 minutes wating for a taxi that I had called for in advance, reading the street signs that clearly stated where I was located. After going around with her, I realized she never dispatched a taxi for me from my original call. I then had to look for another company with one bar left on my cell phone, Victory Cab Co. to the rescue, I called Victory, the dispatcher was friendly and I gave the exact information of 20th and Montrose within 15 minutes of my call Victory had arrived! I would like to add, my driver was very friendly and I was really relieved when he pulled up. THANK YOU VICTORY CAB!! Liberty get the thumbs down for the rudeness and for leaving me stranded!
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