Lexus of Austin Service and Parts

Absolutely the worst sales and service experience at Lexus of Austin. They will screw you over. The Service manager charges unreasonable amount for service concerns and is Arrogant and Rude. The Sales Manager will not match any prices and claims their service is the best in town and i should pay extra. He will not match surrounding Lexus Dealerships. The Service Department is a Joke. They Provide Old dirty Loaner cars when the top of the line New Lexus is brought in for service. They also overcharge for services not rendered and charged me a hour for labor to program a key to my new Lexus. When these concerns are brought to the attention of the general manager he told me I would get poor service when the vehicle is not bought from Lexus Of Austin. I recommend going to Sewell Lexus in Dallas. They are obsessed with customer Satisfaction Since 1911. You will save Thousands by going to Sewell and get better customer service and not treated like Garbage. I have personally saved over $6000 by not buying from Lexus of Austin. more

I just returned from the Lexus of Austin dealership today on the 27th of December from what I can say was my worst car shopping experience ever. more

I went to the dealership and found the car I wanted. They were not giving me close to what my trade was worth and kept asking to run my credit for a ballpark payment. Credit was not the problem, their attitude is. The sales guy told me he would look for more money in my trade and I expressed that I did not want to loose the car I had seen. Till this day I have never heard from him. I drop to San Antonio and purchased my new Lexus form them. I recommend North Park Lexus. The dealership is much nicer and the sales people are not all older men with huge egos. After all they are just selling a really nice Toyota. DONT GO!! Pros: Close to home Cons: Rude and never got back with me more

Their service is very good. Loaner is always available and they will work with you on concerns. Alex Westhead is a great service advisor. They won't compete on new car prices unless you place a competitive quote right in their lap. This takes several tries by the way. Go to Sewell or Park Place in Dallas instead. Good experience there and better price. Pros: Good, but pricey service department. Cons: Not price competitive on new cars as only Austin dealer. more

I am a loyal Lexus Owner and have tried to buy my brand new lexus locally but I have saved thousands of dollars by going to San Antonio. I lease my cars every two years dont have a trade in and have had four leases through Lexus Fincanical Service. I have saved so much money and the sales people are so rude. They dont want to deal on the cars and they dont make you feel welcome. Plus, when I have brought my car in for service its never ready when promise and never deal with the same service advisor . They always have new people working there. My car was even dented up in there parking lot. DONT DO IT! DONT BUY YOUR NEXT LEXUS IN AUSTIN. Going to San Antonio is so worth the drive. Pros: location Cons: over priced, bad service, rude sales people more

I bought a pre-owned Lexus ES300 from them in December - it had too many miles to be Certified pre-owned and was bought ""as-is"" with no warranty. 10 days later the alternator died. I thought I was out of luck. I called Lexus of Austin and they immediately sent a tow truck, gave me a luxury rental car, replaced the alternator and battery within 24 hours, washed the car and did not charge me anything. They apologised that I had experienced any problems. On a used car under $10,000 with no warranty! Now I understand why Lexus owners are so loyal - because the dealership is really loyal to their customers. What a great surprise! Pros: Great service, Easy to negotiate, Respect for customers more