The only times I've changed doctors was when I moved, got new insurance or a doctor retired. I've never had to leave a Doctor's practice before due to their business practices. One member of my extended family recommended Dr Cleary and nine more of us signed up with him. As of right now five of us have found other Doctors. Also, my cousin (as well as her best friend) were kicked out of the practice because they didn't make an appointment for a physical (!). My mother left because Dr Cleary never looked at her throughout most of her appointment; he faced his wireless computer most of the time. I left because I had to call eight times to try to have a missed appointment fee taken off my account, even though the appointment had been cancelled in accordance with their policy, yet either through negligence or arrogance, they kept the fee on my account. Eight times I had to explain that the appointment had been cancelled by me and my PA, and seven times another bill showed up. Good luck trying to get a hold of the billing representative and the office manager is just plain nasty. I was also barraged by daily phone calls for three weeks to make a followup appointment for a medical issue that had turned out to be completely minor. It is clear that there are serious issues in the office and over the past four years as a patient, I've only seen things getting worse.
Pros: PA's are friendly and helpful
Cons: Office manager, billing