I went to Lala's for the first time a few weeks ago. The group I was with got a table in a section away from the bar. The first offense came when our waitress messed up my cousin's drink order. When my cousin pointed out the error and asked if the bartender would re-make the drink correctly, the server said "No, just be more specific when you order your next drink." Later in the night, I asked our server for a glass of water. She told me that there was a self-serve water dispenser at the end of the bar, and I could get water from it. I'm used to getting my own water at stand-up venues like Emo's and Beerland where no one is waiting on me. But keep in mind that my group and I were SEATED at a table NOWHERE NEAR the bar!
On top of the bad service, the bar?s air is heavy with cigarette smoke. Austin passed an ordinance in 2005 that prohibits smoking in all public places and work places unless listed as an exception. Other reviews I?ve read claim that Lala?s is one of those exceptions. However, I don?t believe this claim given that a) official City of Austin ?Smoke-free Establishment? signs were clearly posted throughout the bar, and b) the tables didn?t have ashtrays (but servers were quick to provide empty beer cans to patrons who wanted to smoke! In fact, that?s the only request that elicited a speedy response from the servers!). If you have allergies or asthma, or you just don?t want to smell like a chimney at the end of the night, avoid this bar.
To be fair, the bar did have three good points: 1) the jukebox that plays only the oldies, 2) the year-round Christmas decorations, and 3) cheap drinks, all of which made me feel a little merry despite all of the bar?s other shortcomings.
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