After researching all spas and facials on City Search, I thought I found the best bargain- a great rating at a great price. Except, I got there and the $75 facial they advertised on their website AND brochures had been jacked up to $90- which I didnt learn until after my facial when I was paying for the service. The woman working could care less that I was upset about their false advertising in not one, but 2 places!
Then, I got there about 5 minutes early and I see the asthetician (Deanna) who would be giving my facial at the front desk. I thought, great- I might even get in a couple minutes early since she was just hanging out talking to the people at the front desk. Not only does she not acknowledge my existence sitting on the couch, but she then asks one of the women at the desk if she could have a cigarette! She proceeds to go outside , smoke, come back in 3 minutes late from my scheduled appointment, to give me a facial with smoky fingers. if she wants to smoke on her own time, fine, but no need to broadcast it to her clients.
To top off the experience, when i left the room, paid my too-expensive bill, and went down the hallway to leave, she was sitting at the top of the stairs, blocking the way, and complaining loudly about work to a friends of hers on her cell phone.
Overall, everyone was very un-professional and took away what a facial should be about- the whole spa experience.
Pros: Ambiance
Cons: Staff
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