First, I have to say that I visited K Renee last year. Nicole was amazing and the desk staff was somewhat polite. I was pleased.
Today; however, was very different story... I had purchased a Living Social deal for highlights and cut and was excited to go in today for another pleasant visit. I had booked made my appointment on Tuesday, and arrived today prepared to be delighted.
To my dismay, I was rudely greeted at the desk, and told that the stylist no longer worked there. I told them that my Living Social deal was through the salon, and asked if there was someone who might honor the deal. I was told that the Living Social deal would only be honored by that stylist (which was not part of the fine print on the deal) and that I would have to ""take it up with Living Social"".
I then asked if there was someone who would honor the deal and I would pay him/her the deal price via a cash payment and ""take it up with Living Social"" after. The reply, rudely, was that there was no one there that would honor the deal, but they'd ask anyway. They then came back to the front, told me that ""everyone is booked and we can't fit you in"".
I must say, if I were running a salon and wanted return visits from customers, I would go out of my way to try to accommodate them. Unfortunately, I won't be returning to K Renee at any time.
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