CJ quickly introduced himself as soon as I opened the door.  Don't think techs in prior years did.  Nice touch.  Had a question about a reading listed on the service form. Nothing was wrong. Just a matter of never asking what numbers represented in the many years of having service.  CJ politely & friendly answered & took me to the heater to show where info. was located on manufacturers plate.  He represents your company well.
                        
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