So here's my experience... I first went to JL Salon on Tuesday to get a haircut by Theresa. I am very picky when it comes to haircuts, and she understood exactly what I wanted and then blow dried my hair perfectly. So I came back today for hair color and made the appointment with Theresa again.
When I arrived, I was greeted by Kelsie, Theresa's assistant who is interning at JL Salon and next summer will be qualified to have her own clients. Well, I might as well have scheduled the appointment with Kelsie because she did everything. Washed, dyed, washed again, and blow dried my hair. Now don't get me wrong, Kelsie is very good at what she does, but when I book an appointment with a stylist, and pay the prices of that stylist, I expect to have that stylist do my hair, and not her intern (No offense, Kelsie- you rock!).
So when we were almost finished hair drying, Theresa decided to make an appearance to ask how everything was going. When I told her that I was not very happy with the way she went to do highlights on another client (sitting next to me), when I scheduled an appointment with her, she said that she was sorry but that is the way Jose Luis Salon handles clients when they are busy, they will assign you to an intern for the whole thing. Then she added how she wanted to ""apologize for not making it clear earlier"".
Now why was she busy if I BOOKED a time slot with her? Or what are appointments for, again?
So word of warning. If you choose to go to this salon and book someone, be ready to see that stylist work on your neighbor's hair while you're assigned to somebody else. Now, word of warning to Jose Luis Salon:
You are in the SERVICE industry, people pay for a service from a specific person and not a product. If you want to be successful in this industry, I would treat your clients with more respect and professionalism and get rid of that ""we're busy we'll let our interns take care of you"" policy.
Way to lose a client.
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