Where to begin? First, I agree with all the posts previous that I will never be going back to Jiffy Lube in Clayton. Name change suuggestion would be rip-off lube! I just got home from my 2 hour ordeal from dealing with the hung-over employees at JL, Service took 1 hour and 45 minutes. Checking out took an unbelievablr 20 minutes. After 10 minutes of waiting I went and asked if I could be checked out and the guy nearest the door said, ""you need to be checked out."" What?????? I went back inside for a few more minutes to comtimplate this because it confused me. Then I went back out and asked if I could have somebody actually check me out. The guy that was working on the far car finally heard me and said he would be with me in 2 minutes. I waited two minutes and opened the door again and yelled somebody come check me out. Of the four people there, only one actually was working. The other three looked like they could barely move, which was obvious by the time it was taking. At this, one of the guys hanging by his hands on a rack doing absolutrly nothing said ""I don't need anybody yelling at me."" I let that go, and sadely, so did his boss. I will be calling JL Monday to talk with the store manager. Then, to top it off, they had left my truck running for the 20 minutes of check-out I went through, with the door open and the AC running. These people are the most incompetent people I have ever experienced. On top of all this, they have raised their prices during a recession and a 10% unemployment. These are the best people they can find?????
Cons: Price, Speed, Customer Service, Atitude