Jewels & Diamonds By George

I went into this store to get a pin put into a watch band, simple job, takes but 5 seconds. Male owner said that it would cost $15 to $20, I agreed on $15, like I said a simple task and any jeweler would have the part. I got a call that my watch was ready and went to pick it up today. The female that assisted me said that the watch needed a battery and the charge was now $20. You would think that a reputable and a good business would call any customer for any other work done and extra charges. Well what was my option, I told her that I only wanted the pin replaced, she then replied in the most unprofessional manner, ""well we don't call if it is under $10"", she was just plain RUDE and UNCARING and she let it be known to me that she didn't want my business. She refused to give her name and replied, "" I'm the owner I don't have to give my name"". Unbelievable rudeness and poor business practice, these are the kind of incidents you wish you had on tape. HAD SHE SPOKE TO ME IN A HUMANE WAY FROM THE START I WOULD HAVE GLADLY NOT HAVE MADE AN ISSUE ABOUT OPENING THE WATCH AND PUTTING IN A BATTERY THAT I DID NOT REQUEST. MONEY WAS NOT AN ISSUE WITH ME BUT OBVIOUSLY TO HER, THERE WAS NO WAY I WAS LEAVING THE WATCH WITH THEM AGAIN TO HAVE THE BATTERY REMOVED AS SHE SO RUDELY SUGGESTED AS MY ALTERNATIVE. Pros: location Cons: did work that was not requested and RUDE, RUDE, RUDE! more

A friend of mine warned me that she had a terrible experience with this guy but I still gave him the benefit of the doubt and took my Hawaiian heirloom bracelet there to be fixed. I asked for an estimate and to be called before the work is done. I did not hear from anyone for a couple of days so I called and found out that the bracelet had been fixed without my agreement. When I expressed being displeased with this, I received a very snide response, ""I can cut it off if you want."" So, after getting over this I went down to pick the bracelet up only to find that the enamel was ruined. I was told that it came in like that but when I insisted that it didn't because I just had it re-enameled, I was then told that I need to take it to where I got it re-enameled because all they did at this place was put it in cleaner. I then asked ""So what is it? Did the bracelet come in like this or did the cleaner do this?"" The hairy-lipped lady didn't say a word and I walked out. I immediately took my bracelet to another shop (not the shop that re-enameled it) and will see what they tell me when I pick it up so stay tuned......stupid me, I really should have listened to my friend. Cons: RIP OFF!!! more