I think I've visited this place for the last time. I keep coming back for the food, but my last service experience was just the last of a string of bad ones. I'll explain the most recent experience, but it could be copied (with a few exceptions) for my last five visits: over 40 minutes late with a table for which we had a reservation, 15 minutes after we were seated before our waitress visited us, selected a bottle of wine and had that almost completely finished before our salads arrived over 30 minutes after we ordered, there for new years eve (our waitress didn't have time to get us any party favors prior to midnight), notification that one of our guests second course was no longer available 20 minutes after it was ordered, ordered another bottle of wine which was forgotten until we reminded her as our entrees showed up, entrees finally served about and hour and forty-five minutes into ""dinner,"" we asked them to pack up the desserts since the restaurant was filled with tables with chairs atop them well before we finished our entrees, absolutely ridiculous. We had dinner reservations at 10:15 and didn't get out of the restaurant until 1:20am...skipping dessert. It was not our waitresses fault; management had her helping us and a private party of over fifteen people. Like I said, great food, but for my money it is no longer worth it. We have given them too many chances. Keep the kitchen, please get new managers for the front.
Pros: The food is great, the decor is magical
Cons: Management can't manage their staff or customers, generally poor experience overshadows the food