After spending $320 and waiting 2 weeks our appliance still didn't work. They told us it was going to be another $250 to fix the problem at which point we decided to buy a new washer. I asked them if we could return the part, which they said we couldn't. I asked them to give me the box and receipt so I could at least try to return, and they couldn't produce either one. Not sure why they couldn't produce one or the other the very next day after installation- definitely didn't seem to make sense to us. Almost as if they way overcharged us for the product and didn't want me to find out. I will be doing some research on that tonight and will let everyone know. Would have been happy if they even offered to split the cost of the product with us and they refused to do anything to right the situation. Oh yea, they did offer to help us out on the price the next we use them- very funny- why would I use them after this experience. There are too many options out there to take a chance on using these guys again. I'll have an update on the part and the rest of our story at a later time.
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