Imperial Marble Kitchens & Baths

The job was scheduled for 9 weeks. It took over 6 months. Ended up doing dishes in the bathtub for 5 months. They missed appointments, showed up late, did not respond to my emails. We never knew if we could turn on our alarm system or not. They damaged the inside of several cabinets when they installed light fixtures above and under the cabinets. Things had to be done 3 to 4 times to get them right. They did not have the right layout for their staff to follow. The plumbing leaked under the kitchen sink while we were on vacation, damaging the cabinet and flooring. They left piles of trash in the garage for months, including food scraps that rotted, stunk, grew a crop of maggots and flies. They did not have any supervision of staff onsite. I had to always contact them to find out status. They did not follow through or conduct a final walk thru of my house. I would suggest they work on their professionalism and communication. more

Working with Imperial Marble was a nightmare. Their plans were poorly done and not accurate, schedules were continually missed, at every step of the kitchen remodel work had to be redone to fix poor workmanship. There so called "artisans" were a varying parade of poorly trained and not managed workers, never the same from one visit to the next. Wouldn't wish our experience on anyone. more

If there is a 0, I would rate them that... I am out of my Kitchen AND Bathrooms in San Bruno for the last 2+ months!!! They HAVE NO CONCERNS for the customer issues - NONE. They have lots of company problems now and keep firing/hiring - do not know who works on my project plus did worse than a non licensed contractor on some tasks in the kitchen and bath... Filed a complaint with License Board and am going to Small claims court... STAY AWAY from these idiots... more

Sometimes they would not show up. Staff told that this was normal process. "Nothing is perfect" more