The good part is that they are open evenings and do take walk-ins. The risk if you walk in is that your choice is a 'new' stylist may be around $20 or a "higher level" stylist for around $60-70.
Since I have short to medium-length hair, I've learned to judge stylists on how long you can go without a haircut and still have it look good. Also, I'm very flexible on haircuts -- my hard-and-fast rules being I have to be able to style it easily myself, & it has to look good for my face shape. This has worked extremely well in finding great stylists, & is the criteria which I'm basing the review on.
I only had one definite request on this haircut which was I needed to be able to tuck the front locks behind my ears & have it stay so that it was not falling in my face when I was working on the computer or took accounts out to dinner. I even gave an example so that it was clear what I needed for this specific visit. She didn't do it, and it took 5 months to grow it out long enough so that I didn't need a hair accessory to keep it out of my face.
Halfway into cutting my hair the stylist mentioned that she's primarily a rep/trainer for Bedhead products. I never would've gone to this stylist if I had been provided that information when asking about her credentials.
My hair looked absolutely terrible within 24 hours and I ended up getting it re-cut by my old stylist while on a trip 3 weeks later. My old stylist (downtown salon owner in NE Ohio) was appalled at the job that had been done on my hair, and called it "amateur." He showed me why it was growing out so poorly and where it had been cut wrong.
On top of the bad cut, the customer service and friendliness of others in the salon was extremely poor. They were too busy talking to each other to make me feel welcome.
I would equate this with a highly overpriced Fantastic Sam's (chain) in nice packaging.
Pros: Parking is easy, it's a convenient location, & it's a nice building.
Cons: Service, technique, & is very over priced for what you get.