I was once a loyal patron to this establishment but will not be back. I know a lot of people just jump on here to vent when they have a particularly bad incident with the property, but I've been let down far too many times by Howl@themoon Houston. In previous situations I've been able for forgive the property for one or two reasons, but fool me twice...To sum it up: I went on a Friday night and there was an extremely intoxicated older lady who was just out of control (when the lyrics "south detroit" came up in the song "Don't Stop Believing" she starte shouting profanity in regard to S. Detroit). She decided she would jerk my friends chair out from under her bc she believed that my associate had stolen her seat. As we try to cool her down a staff member comes shooting across the room (without knowing the situation) and jumps up in my face, "IF YOU EVER TALK TO A LADY LIKE THAT AGAIN, YOU'RE OUT OF HERE" with a few curse words added in...just inches from my face. This is after the drunken woman has shoved, pulled our chairs, and punched me in the shoulder. She walked away without so much as a stern talking to. Rather than mediating the situation or understanding it for that matter, the H@TM security official decided to ride up on a white horse and save this woman. Ultimately shaken by the situation, we left...and we won't be back. This is the behavior of a Bronx club...not a business casual bar. We were a little blown up about our treatment so we spoke with a manager who decided he would just tell the belligerent woman to please calm it down. He was not interested in the situation, in appeasing us, or in finding the root of the problem. There was no service recovery at all.
Pros: fun concept if everything goes right for you
Cons: the staff primarily...