Hometown TV & Appliance

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142 Basin St NW
Ephrata, WA 98823

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(509) 754-0420
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Reviews
( 63 )
( 10 )
( 1 )
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( 1 )

Best

Good experience, remembered me from last purchase. Good quality appliances. Everyone was courteous & delivered on time.

Worst

I have purchased a washer/dryer, dishwasher & various other small things. I like having a "home town" appliance dealer that I can go to if I ever have a problem.

Great Service and Purchase! 11/14/2013

We researched what we wanted on-line, went the Hometown and ordered/purchased the items, and they were delivered and installed within 3 days. Plus took our old appliances away! Friendly folks who aim to please! more
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Satisfied with everything we bought from there 11/12/2013

Overall, I've been very happy with Hometown. I bought a microwave from them about seven years ago and it's still working perfectly. I also bought a refrigerator and a dishwasher from them and I have been having some problems with the dishwasher but it's nothing they can't come out and fix. If you call the repairman, he'll be there the same day you call. I've only had to call him once. We've been satisfied with everything we bought from there. more
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Very good local business. 11/8/2013

Hometown TV & Appliance were prompt with their delivery and overall good to do business with. This isn't the first time we've dealt with them. Every time we have used them in the past, they have always been good. They are reliable and quick to deliver what they promise and set it up as promised. They're a local company and I like to support local companies. I'd rather go there than to any of the big businesses. more
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We had the finest service available. 10/30/2013

Our new washer, dryer, and kitchen range from Hometown TV & Appliance are very new to us! They are modern, so we are still learning. The shopping experience was great. They really helped us pick by showing us the finest options for our money. more
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Very friendly and knowledgeable 10/15/2013

Helpful professional would recommend to everyone I know. They are willing to work with you more
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Hometown Appliance...an A + grade for helpful 10/13/2013

Working with all the people at Hometown A Appliance was a great experience. They were pleasant, helpful, and very Professional.When they brought the new refrigerator, they were very careful. They explained the panel and shelf variations until we understood. I'm glad we could work with them. We would shop at their store again. more
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This is a great small town establishment 10/13/2013

The clerks are knowledgeable, friendly and take the time to explain all items of a purchase. Their database is excellent, remembering purchases I made there many years ago. The clerks have the same memory, so shopping there is like visiting old friends. more
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They're my favorite! It's always a wonderful experience with Hometown. 10/9/2013

Hometown TV & Appliance is just amazing. No matter what I need when I come in, they will have it or head me in the direction of where I can get it. Genie Olsen is an amazing salesperson. Craig, Sue, and Jason are all so helpful, too! I've bought a lot of stuff from them. I like to shop in town because I also own a business. Hometown will deliver, hook it up, and make it all perfect! more
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Great Product, Great Price, Great Service 10/4/2013

My freezer died and I needed a new one fast. They stayed open past closing time so I could pick one out. They offered to deliver it next day however, I needed it ASAP, so they let me borrow a dolly to move it. The next day they came with their truck and picked up the dolly and my old broken freezer. The price was similar to what I would pay for a trip to a big store in Moses Lake. They even called me a couple weeks later to make sure that everything was working well. Thanks Hometown! more
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Efficient/friendly 10/1/2013

First rate - deserves outstanding 5-star rating. more
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Nice people 10/1/2013

Local Business with nice people to work with more
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Great customer service. 9/24/2013

We've been dealing with Hometown TV & Appliance for quite a few years. This past time, we needed a fridge that day. We went down there and they had one for us and brought it up the same day. I've known the woman we deal with there for years. The customer service is great and I have had no problems. Go down there instead of going to any of the big chains to look for appliances. You get better customer service. It's also convenient. If I need something really badly, I don't have to wait around. When our appliances go, I usually need something the same day. They are always able to bring me the appliance I need that day or the next. more
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I've been with them for a long time. Very happy. 9/23/2013

I know the kid running Hometown Appliance. I also know his father, mother, and the whole family! They are a very family-oriented business. I just redid my home and bought the dishwasher, microwave, stove, fridge, washer, and dryer all from them. I've bought from Hometown for my kids' homes, too. They are satisfactory all around and come to fix things if there is anything wrong. I've been very, very happy with them for all of these years. more
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Excellent Sales Clerk 9/20/2013

Jeannie, the sales clerk at Hometown Appliance, did a fantastic job in helping us pick out the right stove for the house. Helped us compare many products that were in the showroom and ones that are available on the internet. Couldn't have done a better job. Price was a clearance, so I am twice as satisfied. more
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