Hometown TV & Appliance

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142 Basin St NW
Ephrata, WA 98823

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(509) 754-0420
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Reviews
( 63 )
( 10 )
( 1 )
( 0 )
( 1 )

Best

Good experience, remembered me from last purchase. Good quality appliances. Everyone was courteous & delivered on time.

Worst

I have purchased a washer/dryer, dishwasher & various other small things. I like having a "home town" appliance dealer that I can go to if I ever have a problem.

Customer service and knowledge of product are superb. 4/3/2014

Jeannie showed me all of the ranges, range fans and dishwashers in the showroom. What I really wanted was the Frigidaire model because of the stainless steel has a special surface that's easier to keep clean. She got me exactly what I wanted and I'm happy! more

I have been a customer for 19 years! 3/18/2014

Hometown TV & Appliance offers excellent service. I have been using them for 19 years. Everybody there is very easy to deal with, honest and professional. I have recommended them many times to friends and family. I got a new stove recently. I looked at Sears, Lowes and Home Depot but ended up going back to Hometown TV & Appliance. They have the best prices for quality service. They took my old stove and installed the new one. As always I was very pleased. more

Very good. 3/10/2014

Everything's been real well so far at Hometown TV & Appliance. We bought a washing machine and dryer set and they've been working really well. When we went, we had some questions and the gal over there was able to answer them. They were very helpful and I would recommend them. more

Willing to do anything to keep happy customers. 2/13/2014

Hometown TV & Appliance is where I buy my appliances and dispose of old ones. They are always there when you need them. They will come out to install very promptly. Their prices are in the ballpark with other companies. They are willing to do anything to keep happy customers. more

Great work 2/11/2014

My wife and I have done business with Hometown for a number of years now and we've always been satisfied with their service. We have gotten to know them as people and they have become our really good friends. more

Freezer 1/28/2014

We won a Kitchen Aid Mixer during their open house this past fall. It was a beautiful machine but we had no need for it. They let us trade the mixer in for in store credit that we used towards a new up right freezer. The purchase and delivery process were simple and efficient. I would recommend them to any one. more

I've recommended Hometown a few times! 1/21/2014

We actually went out looking for refrigerators because ours broke down and everything was melting. We needed another one right then and couldn't wait for someone to deliver one or anything like that! We went to a bigger store first and were told they couldn't get the fridge delivered to us that day. We stopped into Hometown TV & Appliance on our way home. They told us they could deliver it right away, that same day! So we said, "Okay, let's do it." more

Topnotch "small community" service and staff... 1/20/2014

From reception upon entering the retail store through product introduction and available options, our service representative was knowledgeable and articulate. He clearly explained our available options concerning serviceability, price, shipment and related rebates. Delivery was "timely" as promised and the installation provided and "hookup" was seamless. The defective replaced appliance was removed and transported off premises as rebate action was carefully explained. Enjoyable experience; we love small town retailers... more

Good work! No complaints. 1/15/2014

I have no complaints at all about Hometown TV & Appliance. They did just fine. They delivered the appliance and the man took it out of the truck, hooked it and made sure it was working. He was nice, confident, and handled the machine by himself with no problem. Everything was checked carefully before he left. more

Always satisfied, pleased with the friendly, helpful service. 1/6/2014

Just bought a dishwasher. Went in, was helped with information To make a good decision in a friendly manner. Decided in 15 min. We like to buy local because this business helps our community. more

Honest and reliable company 12/19/2013

Hometown TV & Appliance really knows their stuff. They're always ready to help out with any questions I might have and offer prices that are better than anywhere else. I've been using them for about five years and I last bought a washer and dryer from them this year. They were very patient, prompt, and careful with installing them for me. I've yet to have any problems with my appliances. I'm very glad to have found them. more

patience 12/10/2013

they were patience and helpful thank you more

Wonderful Store to Do Business With. 12/10/2013

We have been doing business with Hometown TV and Appliance for years and have always had good service. There are other appliance stores in town but we go to Hometown first. more

New Maytag kitchen stove. 12/10/2013

Sales person was right there to help us and explained the features of each stove. They delivered on time and explained how to care for the glass top and steam cleaning oven. We appreciate having Hometown Appliance in our small town and have done business there before because of the service and reasonable prices. more

HometownTV & Appliance meets the needs of hometown folk 12/9/2013

My sisters and I have had a very positive experience with Hometown TV & Appliance over the years. We've dealt with them for over fifteen years. We have rental units, and we purchased appliances, such as stoves and refrigerators, through them. We've enjoyed their service. They are very helpful. We continue to use them, number one, because they are hometown based, and we like to support local industries if we can. Number two is we can always go back if we have any questions or problems. They're not like other businesses that come and go, and you don't have to go in and out of town to visit the store. We are hometown folk and they are Hometown appliance, so they meet our needs. I would recommend their service. You should go and talk to them about what your needs happen to be. You can compare prices, but I find them to be very competitive. Furthermore, they always have a little thing that can help. We bought an Energy Star from them, and we were able to get money back from PUD. We saved over a hundred dollars, because we had a couple months where we didn't have to pay PUD because we had credit. All we had to do was submit the receipt, which was accepted by PUD's energy efficient program. more

Purchased washer and dryer 12/5/2013

I went in on a Wednesday the day before thanksgiving in need of a washer and dryer, and they even delivered the same day. They treated me very well and I will continue business with Hometown tv & Appliance. more

Very knowledgable about all products in the store making sure their customers are well taken care of 12/5/2013

We are fortunate to have them in a very small town th in store sales person is very good at explaining the attributes of each appliance and able to answer all of my questions. The men who installed the appliance were professional and courteous and also answered any questiions I had. I feel strongly about supporting local business and Hometown Appliance gives better service than any of the larger stores I highly recommend them and thank them for their continued excellent service. Billie Sumrall Ephrata Wa more

was very happy with total transaction 11/18/2013

Happy find a home town shop price competitive with the big box stores. Had a salesperson that gave as personal attention, and actually knew what she was talking about ! more

Hometown rates a 5 over all 11/17/2013

They are friendly, have good products, and make me feel important. They are a local business which we encourage and support. more

friendly, efficient, knowledgeable, competitive pricing 11/15/2013

We recently putchased a Maytag Bravo top loading washer and dryer. We are very pleased with the performance, features and ease of operation. Hometown Appliance did a smooth job delivering the new set and instructing us on using it as well as removing our old washer and dryer. more
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