I gave Heat King Mechanical 3 stars for service since it seems like they dawdled a bit in response to the situation.
It was very cold this past winter, and our heater was making strange noises. I called the gentlemen that originally installed it and he recommended Gene to us. We got a hold of him and he came out, but he didn't really assess the situation at the first time.
It seemed like when the heater was running, it was making more and more noises. Finally, our neighbors who have had similar problems told us that their mechanic told them that it was probably out of frion due to a leak.
When gene came back, I told him what the mechanic said. Gene asked why we hadn't fixed it then, and we said that the other mechanic was a man of honor and knew that we had called him first. Then Gene told us that we had to let it run and find the source of the leak.
It was freezing at around 55 degrees, and we're in our 70's. My husband had this terrible cough, which the doctor told us to get a humidifier for, and just had his shoulder replaced. We were really under a duress, and I was hoping that heater would work. We wanted it fixed as soon as possible.
They finally determined that the leak was in the original unit and it had burned out the compressor and that we had to get a new heater. We had it replaced, and it's been working so far, so in the end, the situation was resolved. Gene will come to check on the unit in June, and hopefully everything will be fine.