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""Bed Bugs""\r
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I can't adequately describe my nightmare dealing with these scammers in the limited space allotted for a review. Besides, you'd never believe the games they played. Suffice it to say that I did not receive the mattress I paid for. I did not receive a NEW mattress, but rather someone else's reject, despite the fact that I was 100% assured all of their mattresses were new.\r
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I can't count the number of times I called during the past 6 months to inquire about replacing my mattress, only to hear them say (so very sweetly and so sincerely) ""Oh gee - I thought that was taken care of. I'm really sorry. I'll look into it and call you back."" or ""We're expecting a truck on Thursday, we'll call you back"" or ""I called the factory, your mattress will be here next week. We'll call you back.""\r
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They never EVER called back. \r
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Finally after 6 months of lies, they admitted they were not going to replace my mattress. Fortunately the only ""bed bugs"" I had to contend with were the owner and his well-seasoned sales staff. I suppose it could have been a lot worse, given all the concern about bed bugs these days. \r
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If you absolutely and unconditionally want a new mattress and ONLY a new mattress - and won't settle for someone else's reject - you'd best shop somewhere else. If you do choose to deal with them, remember this: everyone I dealt with at this store came across as sweet and sincere, and seemingly so concerned about satisfying my needs, but it's just BS. You'll get whatever used or new mattress they have available (be it firm, extra firm, plush or whatever, regardless of what you paid for) and let you deal with it later.\r
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Read some of the other negative reviews before you decide to shop here - it's actually more like playing the lottery than shopping. I'm sure none of the other negative reviews were written by anyone with a vested interest. I'm not sure the same can be said of the positive reviews.
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