Guy Smith Heating and Cooling

Wish I would have seen the negative reviews of this company before choosing them. Hope by posting all these the company learns a little to improve its customer service. They installed new AC unit last summer and it leaked. Guy Smith customer service was awful. Took it leaking 3 separate times and 6 different technicians before they found the source of the problem which was a simple, routine step that was not done properly or thouroughly when unit was installed. Then this winter the heater was putting out cold air and it took 2 technicians to find that solution. When unit leaked it damaged several personal property items. I made every attempt to prevent as much damage as possible to my own property. It was a challenge to deal with this company, especially Mr. Ken Smith, when making him try to see that he was responsible for the damage. Most of the items were repaired and the expense eventually deducted from my remaining balance upon receiving my paid invoices for the repairs. Due to my last item taking a while to get repaired due to it causing much inconvenience and disruption to my household I began receiving finance charges and threats to send my account to collections. The agreement was, according to Guy Smith accounting representative, as the items were repaired they would deduct it from my remaining balance and then I would pay the final payment. After receiving the 2nd bill with finance charges I opted to pay the balance and incur the expense of the repair myself so I would no longer have to deal with this company. I have never encountered a company who disregards customer satisfaction and lacks accountability such as Guy Smith. It was the most frustrating and stressful experience. I normally do not write reviews but after this I felt very strongly to advise others to avoid this company. Had this company immediately accepted accountability and put costomer satisfaction near the top of their priority list this negative feedback could have been avoided. more

We used their services and had to call them again. They came and said that something else was wrong then wanted to charge for a service - just for showing up and telling us what was wrong! Do not waste your money on them. I would not even give them a star. more

I have used this company for years. Yes, there have been times they were not able to make it to my home as scheduled, but they always called and worked with me. I understand that sometimes there is another person out there who may need them more quickly than I do ... like if they have no heat ... and if I'm just waiting for my checkup I am more than willing to help them out by waiting and it was nice to be called first. Otherwise the company is quick to respond whenever I need them and always has given me a fair price for work performed. They even have worked with me when other companies would not even help by offering a payment plan. I don't expect perfection but I know they are hones and they stand behind their work with a strong warranty. oh yes, usually they come out the same day you call them...a lot of other companies cant do that. more

Immediately tries to sell new unit. Wastes time in attic taping duct,tries to sell new duct saying mine was too short. Charges $99 for 30 min in attic, was there for 15 min. Called office,they said Ken Smith went home sick.I left msg, he never called me. WORTHLESS company. more

Made appointment for AC tune up on 4 May and technician didn't show up. I was told technicians were behind and would not be able to get to me. I rescheduled for 5 May and technician didn't show again. Didn't even receive a phone call letting me know. I had to call and that's when I was told. This was very inconvenient not to mention the time I lost from work. Would not recommend to anyone. more

i called these guys to come fix my heater this was around nov of 07. the tech came and check the problem transformer blew ok fine then he hooked another one up he blew that then he said someone else would come the following day. fine he obviously didn't know what to do kept complaining about how old my unit was. so the next day the same guy comes and burns 2 more hitting me with a bill about $600 and when the spring came my ac didn't work he wired it backwards. i would never recommend them to anyone more

Guy Smith is a company that can repair your ac or heating unit. I have used them for years and they are the most trustworthy. They are fast,reliable, and good at what they do. They charge to come out and diagnose the problem. However if you choose to go with them they will take that amount off your bill. more