Guaranteed Auto Inc

On 4/20/2013, my son and I travelled from our home in Gwinnett County, GA to Guaranteed Auto, Inc. located at 7295 ROSWELL RD., Sandy Springs, GA in Fulton County, GA. On that date I purchased 1997 Ford Escort VIN #1FALP13P1VW135912. Prior to signing the bill of sale, I was assured by salesman Gary Whitlow that the car had a valid emissions certificate. While signing the bill of sale, I noticed that a copy of the emissions was not among the paperwork and requested to see a copy. Mr. Whitlow pulled the emissions up on screen via internet and it showed that the emissions certificate expired in February 2013. I had to drive back to Gwinnett County to pickup my wife so that we could return to Guaranteed Auto to drive the car home. Prior to leaving Guaranteed Auto to get my wife, Mr. Whitlow assured me that he would take the car and get an emissions test while I was away and he would have it when I returned. I returned with my wife to get the car and drive it to my home approximately an hour later. At that time I was told by Mr. Whitlow that he could not find an emissions testing station open that day (Saturday). He hooked up some kind of scanning device to the car and told me that the car had a new battery and that the car needed to be driven 100 miles or so for it to reset sensors to allow a test to be done. He gave me $20 in cash and told me to take the car, drive it, and then use the $20 to have an emissions test done myself. On 4/22/2013 I took the car to an emissions test location and was told it failed due to lack of readiness and that it needed to be driven more. I eventually drove the vehicle 400 miles and could never get a result due to repeated failures for readiness. At that point I asked the emissions vendor Express Oil at 1858 Scenic Hwy., Snellville, GA to perform diagnostics on the vehicle to try to determine a reason the car’s failure to pass due to lack of readiness. The result was they said that an oxygen sensor and the electric fan motor needed to be replaced. As a result, I contacte more

From the time we pulled into the parking lot, Mr. Gary was there to greet and help us. He came out with a smile and a handshake. He wasted no time and helped us get into the car we wanted. As soon as I told him which car we were interested in (2003 BMW 745IL) he and his business manager worked so incredibly hard to put us in this car. His business manager did not allow the banks to tell him no. He tried to finance the car in a number of ways, to figure out which was going to be the best option for us. The several people that we worked with were willing to jump through hoops and fight all the odds to get us in the car of our dreams. Honestly, we knew that they would do anything in their power to send us home in a car, because my in-laws had previously dealt with Gary and Guaranteed. In any instance we will be car shopping again in a couple months for our daughter, we will begin with Gary and Guaranteed Auto. I gave this dealer a 5 on all topics because the experience was hassle free, informative, and priced right. more

On June 5th 2011 I was on the way to work and I stopped into Guaranteed Auto. I was looking for a car for my daughter for back to school. It looked like they had many 5-10K cars to choose from. I was working with Chuck on a Ford Focus for her. He was very knowledgeable on cars in general so we began to talk about cars and I told him I was in the market for a Suburban LTZ or a Yukon Denali as well. I was a little hesitant and didn’t want to get off track just because they are a used car lot and I was looking to buy a new car. He told me that they find cars for people all the time and he could probably save me 8-10K by getting me a demo or program car. For that kind of savings I was interested. He brought me inside to meet the manager who also buys all the cars. Nick the manager sat down with me and we discussed how it works and how he would help me get the exact vehicle I was looking for. I decided on a 2011 Yukon Denali XL and I wanted it fully loaded with as low of miles as possible. I wanted it to be like in the one you see in the movies Black with Black Leather Interior and Navigation. I gave him a very unique car and I wanted to see if he could do what he said. Sure enough about a week went by and I got a call from Nick saying he found the exact Yukon Denali XL that I was looking for. So the next day I came in to see him and he showed me about 20 pictures online of the vehicle and I liked it. It only had just over 7,000 miles but the thing that really got me was the price that I could buy it for. I asked Nick if the vehicle showed up and was not as described would I be able to get my money back. He gave me a guarantee that we would just send it back and I would get my money refunded. So after he put this in writing for me I did the deal. The Suv was coming from out of state so he said it would take about a week for transport. A week later I got a call saying my 2011 Yukon Denali XL was ready and I came by to pick it up. Upon arrival I was amazed the Denali had been fully detailed and wa more

My husband and I bought a 2002 Grand Prix from Guaranteed Auto on 6/1/2011 and it was a great experence. We had looked at many cars on Craigslist, and Auto Trader and were disappointed when we arrived that the cars were not as advertised or were in terrible condition. This was not the case a Guaranteed Auto. We dealt with Mike as our sales person and he was very helpful and understood our budget and helped us get into this Grand Prix for our allowed budget. Very little paper work to do which was nice. While we were doing that they had thier detail guy wash the car for us. It was already clean but it was nice of the additional effort. We would highly reccomend these guys to anyone who is looking for a good car at a cheap price. Thanks again Mike. Sincerley, Renee N. more

Bought a truck from them and the fuel pump was broken off so when I go to fill it up for the first time all the gas spilt out. Also the dash gauges dont work... How do I tell low battery, low fuel, how much oil I have, or if my engine is overheating. I'm gonna pay with my own money to fix it and resale it as soon as I get it in the right condition like they should have done in the first place. HORRIBLE GUYS!!! DONT BUY FROM THEM!!!!! more

I bought from GUARANTEED AUTO in Sandy Springs, GA a 2000 Ford Escort in internet. I paid full to the seller and on Jan. 10, 2011, Guaranteed Auto attempted to deliver the car. When being delivered, the car caught on fire inside the car carrier due to undisclosed car problem. Likewise Mr. Nick Hart-the manager failed to deliver the certificate of title. When I requested to rescind the sale and asked my refund, the seller strongly refused since he think that he sold the item in as is condition. However, he failed to mention that the item he sold was" as is" in his Ebay Disclaimer . Guaranteed Auto's with his Manager Nick Hart's business conduct is unethical, abusive with unfair and Deceptive Acts and Practices. I believe Guaranteed Auto breached an Implied Warranty. Evidently, he suffered low positive feedback in Ebay for experiencing cars with undisclosed problem under the username as "Golfnman81". I posted this incident as a guide to other consumers, so the information I provided will benefit others and may help them make sound consumer decisions especialy in dealing with this particular dealer. more