As a woman who is not very car savvy, I pretty much expect to be slightly overcharged when I bring my car in for repairs anywhere I go but only to a certain degree. My car was overheating and I figured it was the radiator so I brought it in to Groovy for service. Sure enough they told me that I needed a brand new radiator, radiator cap, and thermostat and quoted me $717. The breakdown from Groovy was parts at $480 and 3 hours of labor. I drove over to NAPA Auto Parts and found the radiator, radiator cap, and thermostat for $200 TOTAL. NO these were not wholesale prices...these were retail. As if the more than double overcharge for parts was not enough, MY NOVICE friend who had only put in one radiator before, put my radiator in my car, changed out the thermostat, and replaced the radiator cap in....1 HOUR!!!! Apparently, experts who replace radiators on a regular basis need three hours to do the same thing a novice does. So in sum, not only was I overcharged more than double on parts I was also being charged more than double the labor time it should have taken. Do not take your car here unless you want to be RIPPED OFF!!! I almost paid $517 too much!!!
Pros: Nothing
Cons: RIP OFF!! Dishonest, overcharge
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