Gringer Sales & Service

I was looking to buy a new washer and dryer to replace my old one. I spoke to them about a particular model that a friend recommended. They had it in stock and said they could have it delivered and installed by the end of the week, but they first recommended that they do a $65 "survey" where they come to the house and take the measurements, etc to be sure it will fit. I agreed to this and it turned out the machines didn't fit in the space, so they recommended another model. I was researching this modeI over the next week or so. In the meantime, I received my cc bill and they had charged it almost $2,000 - for the original machine I was looking at, plus delivery, installation, removal of old machines, and parts. I was outraged! How can they charge me when I didn't even place the order!??? The machines didn't even fit!! That was the whole purpose of the survey - to make sure they would fit BEFORE I ordered them!! I gave them my cc number for the $65 survey ONLY. I called the manager who didn't even apologize - he sounded as if I was bothering him and now this is just more work he has to do. I think this is a highly unethical business practice and will not ever use them again. I wanted to give my business to a local mom-and-pop store, but forget it. I would've been better off going to Sears or Home Depot in the first place. I eventually placed the order with Sears, and everything went smoothly. Plus, they were several hundred dollars cheaper than Gringer for both machines! Pros: Good customer service (while they're taking your money) Cons: Underhanded business tactic-order not placed, but cc charged more

We just replaced all our appliances and went to Gringer--who sold us our Gaggenau oven & cooktop 4 years ago. Unfortunately, we had a number of problems with the manufacturer of the refrigerator. We worked through our architect and Louis at Gringer, who was terrific, understanding and even lent us a small refrigerator until the situation was resolved. He returned our calls, responded to our emails and felt our pain! Pros: They can get anything and they go the distance! more

I am mystified by the intensely negative reviews, although of course everybody has a bad day, and of course those injured, or those who perceive injury, are much more likely to review. Pros: Completely professional service Cons: Two mistakes, both rectified without any problem. more

I got terrific advice and pricing from Luiggi, one of the salemen. He is very knowledgeable about the real estate market and really helped me out. No hard sell. Give them a call. Pros: good salesman more

I happened to walk by Gringer & Sons and was taken in by the appliances in the window. I rent in the city and am not currently in the market for appliances. However I like to window shop regardless. Once inside looking around at the latest innovations, I couldn't help to overhear someone who works there speaking to some customers. He was very well informed & knowledgeable. I learned things in 5 minutes in the store that had escaped me my entire life. For example, don't keep apples and tomatoes in the refrigerator. Apparently these produce release a gas, which, as I now know, could affect the odors in the cooler. Hmmm. Now, how do I dismantle my dingy refrigerator with out my landlord assuming sabotage? Wish list for 2009. Pros: Great Looking Appliances, Well Informed & Knowledgeable Staff more

After reading most of the reviews, I have to disagree with all of them. Gringerandsons has been around for more than 90 years. Their service is beyond belief and the boss works on overtime to make the customers happy . There is no other than the BOSS, Michael. If you ever need to get help, go straight to him. He knows how to make a customer happy. A repeat customer is his business. Word of mouth is his business. We are all going through troubled, hard economic times and feel it tremendously. The Boss, Michael will always be there for you, each and every time. His clients consist of many prominent people and they are all satsified. The writing is on the wall. No one is every unhappy and if there is a problem it gets fixed ASAP!!!! Please try to understand that The BOSS, Michael, is a businessman and can fulfill your orders. I mean after 90 years of business they are still going strong. I mean to say something must be right about them. Please, if there is something that needs to be attended to , please confer with either the BOSS, MICHAEL or Marvin.......afterall they are always there to serve your needs. Thank you for reading the truth. Pros: oreder here for the best prices and salesmen more

Oh how I wish I had read the reviews before I called them!! I was so happy to finally have a need to buy from Gringer & Sons..I was delighted to us a Mom and Pop shop, and especially happy that Gringer & Sons had stood the test of time and had been in business for almost a hundred years. It is by far, the WORST customer service I have ever encountered. "Alan" the owner? Manager? One of the "SONS"??? Was dismissive and arrogant, and has never heard the expression "the customer is always right".... do NOT, and I repeat, do NOT, buy anything from them, unless you want a big &%$#& headache! Never again!!! Pros: none Cons: arrogant and dismissive staff more

We did a major renovation and used them for appliances. WHAT A MISTAKE. The blatant lies on best prices that cannot be beat were astounding. This after showing the sales manager the actual e mail he wrote w a better price. Then the BS hitting one up for inflated installation charges. more

Please go somewhere else, any place else other than Gringer and Sons. There is no customer service after they take your money. If there is any problems and there were many- they do not follow up or try to resolve anything. I have never been spoken to by a manager of a store like I have had at this place. When I spoke to the owner - it was like talking to a brick wall. I was not sure if they were capable of solving problems or just didnt care - I think it was a combination of both. Pros: In manhattan Cons: The empolyees and owner more

These people are imbeciles. I asked them about portable AC's so they asked me "what do you mean by portable?" I mean, where do you find these employees? Off a boat somewhere I presume! And a boat full of idiots at that! Then I got hung up on while asking another question. This happened to me on two different occasions. You only get to ask one question on the phone, then you are hung up on. Pros: didn't make it that far... Cons: rude employees that avoid having to work. more

Dear Patrons: more

We bought a high-end dishwasher (paid $1600 upfront) with them on 15 August 07. It is now 13 November (that's right, 3 months later) and we are still waiting on the door panel and the extended warranty. Beautiful promises were made at the time of purchase (will be delivered within 3 days etc) but nothing happened. I had to call them every day, I was shuffled around on the phone from nitwit to nitwit, every time a more fantastic story was dished up. (For example: Everyone at Bosch (the manufacturer) is on holidays for a month.) After creating a terrible scene with much yelling, the dishwasher was finally delivered and installed (an extra $200, without tip) but without door panel. This means we have to manually hold the door down while loading the dish washer. Now, 2.5 months later, the door panel has finally arrived in their store. First I was told it would be delivered to our house. This didn't happen. Then they would come install it on Tuesday. I had to ring in the morning to find out at what time. (Because it's true, I really have nothing better to do then wait for their installer to show up... ) When I called, the sales guy had clearly forgotten about it. He rang me back with a new story, shifting the blame yet again to some unnamed third party. The new promise is that the installation will happen tomorrow. We'll see. Pros: local in Manhattan, not chain owned. Cons: poorest customer service ever, not worth the trouble, not especially good pricing. more

We ordered three air conditioners to be delivered and installed. more

I should have read these reviews prior to placing an order with them. When I spoke with them in the store and on the phone, they were quite nice and accomodating. However, when our delivery time got closer, they were a pain to deal with. Every time we called, they'd have to take our name and number, apparently our order number didn't mean much to them (they're living in the old world). Then on our delivery date, no delivery! We called and they informed us it had been moved to the day after and nobody had ever called us. Then on delivery day, they delivered the wrong model! Sheesh. Cons: Poor customer service, delayed delivery more

I had two experiences with Gringer,both bad. The first one was when I went with my son to buy a dishwasher. We saw a floor model that they said was new .just dirty. When it was being installed our plumber said it had been used ,there was water in it and it leaked.When we complained they said we didn't install it properly.we finally convinced them that it was the diswasher ,not us,we had to go there , pick out a different model which cost more .They weren't pleasant and didn't apologize.When I wanted to buy two major appliances I thought I would go to a local store.Foolishly I went back to Gringer. I don' t think they remembered me. They were rude,nasty,and overpriced. more

we dropped a bomb of money at gringers. When we were ready for delivery a good 6 months after ordering, they rang to tell us one item would be three weeks late, two weeks after our contractor would be gone. I negotiated free installation. The day it was meant to arrive, the called to say it would be another day, and they claimed to know nothing about installation. The next day the installer arrived before the delivery. After numerous complaints to the manager, where he denied again knowing about the messed up delivery and the free installation ...we finally got the fridge installed. This store is expensive, it may have the brands, but the services are abysmal. more

While they carry high quality products, they DO NOT provide the service to match! Cons: DISHONEST! more

Read the first posted review and that is our experience as well - do not return phone calls, failure to show up for delivery, incompetent installation. Once you pay for your purchases, more

Gringer and Sons offers a huge selection of appliances. They always have the major brands in stock for refrigerators, dishwashers, air conditioners and washers/dryers. They really know their Brooklyn clientelle as they can recommend a good appliance for a tight space- something apartment dwellers really can appreciate! Their sales staff is courteous and helpful and quite knowledgeable. more

I wish I had read the other review before I bought from them. I couldn't agree more with the other review. more