I only gave them one star because no stars was not an option.
My 16 year old daughter took my '97 Honda Civic to Grease Monkey for an oil change. The person she dealt with (Meemo ?) provided unnecessary services to the vehicle without explaining the cost to my daughter or getting proper authorization. He had a clipboard with the prices written on it, but at no time prior to the service did he show her or tell her what the service would cost. She thought he was being nice and helpful and he took advantage of her youth and inexperience. My daughter paid for the service at the time because she did not know that she had any other option.
I checked with the dealer who had handled all the previous maintenance on this vehicle and confirmed that these services were not needed at this time (transmission flush and power steering flush). I spoke with the manager in an effort to resolve this directly with the company. The manager, Lou Gellner, informed me that they ""recommend"" services based on the service history at his shop, and since this is the first time the vehicle had been in, they had no history of this work being done previously so they ""recommended"" the work. Yes, he actually said that. I use quotes because he insisted repeatedly that they did not ""sell"" anything to my daughter. As a further note, they told my daughter they would replace the air filter for free if she would go purchase one, and they witnessed her calling me asking for permission to spend the money on an air filter. Therefore they were on notice that she was not the decision maker in regards to providing services, and also that since she did not call me to ask permission to have the additional work done, that she was not aware they were going to charge her for it. The person she dealt with went through a list of work that the car needed and assured her that they could ""fix it."" At no time, until they asked for payment, did they tell her they were charging her for the services and in actuality, since they had changed the air filter for free and they did not mention cost even once, she thought the ""fix it"" was included in the oil change.
I would suggest you take your car elsewhere for service, but if you must go here, be very very careful or you will be ripped off!""
Cons: unscrupulous sales techniques