I probably would have rated Golden West Auto Body higher, except for one issue, everything was great. I was rear ended and the insurance company referred them to me. They were courteous and their attitudes were great. The work and service they performed on my trunk and bumper was really good, and I think my bumper works even better than it did before which is really weird! They made good progress and got my car back to me promptly.
However, they didn't tell me that they had dropped some hot molten metal in the trunk compartment which melted the carpet. It was only a small amount, like a couple of inches, and it's on the inside so aesthetics weren't an issue. But I worried about safety issues, that could have been a very dangerous situation. Also, they didn't offer to repair that, it would have probably cost them a few hundred dollars to make the repairs if they even could repair it, and I didn't ask them to repair it either. However, they did offer me a free detail job. I don't know if I'll take them up on that though.
Overall, they were very polite and did great work with repairing the rear end of my car, and the actual trunk looks great, but I wasn't too happy with the burned carpet issue.
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