I write this review in hopes that, for your own sake, you will heed my advice to not use this moving company.
I chose Gentle Movers to move my things from coast to coast. I chose them due to the rave reviews I read here and from their willingness to offer me a "Deal" on shipping. Not only was my shipment a month and a half late, they made excuses, never returned my phone calls, "lost" my shipment several times, and refused to offer me any compensation for their mistakes which cost me both time and money by not having my things on time. I was appalled by their manager, a gentleman by the name of "Abby". It was clear from my conversations with him that his only desire was to pretend to listen and get me off the phone as soon as possible. I have a bullet pointed list of the ways in which this company completely messed up my shipment. Not to mention that, when it finally did arrive, numerous items were broken. I did not even bother collecting on the insurance given the level of difficulty it takes to get a manager on the phone.
This company has the WORST customer service I have ever come across.
If you need further reason to not choose Gentle Movers, just go to the Better Business Bureau of New England and you will see a detailed review of my case, and I'll take a wild guess many others as well.
It is an understatement to say that I regret having used this company. Research your options before you choose, and get EVERYTHING in writing. This company is not worth your time and energy