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Gayton Animal Hospital - 8 Reviews - 9764 Gayton Rd, Richmond, VA - Specialty Animal Services Reviews - Phone (804) 741-0144

Gayton Animal Hospital

9764 Gayton Rd
Richmond, VA 23233
(804) 741-0144
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I have been taking my cats and dogs to Dr. Carol Dugan and Gayton Animal Hospital for more than 25 years. I would never take them anywhere else. Because of her care, our pets have...


I have used Gayton Animal Hospital for almost two years. In that time I have been mostly happy with the care they have provided for my dog. However, a recent incident has proven...

Thoughtful Care For Your Pets 6/10/2010

I have been taking my cats and dogs to Dr. Carol Dugan and Gayton Animal Hospital for more than 25 years. I would never take them anywhere else. Because of her care, our pets have all lived happy and very long lives. I am certain they would not have lived as long without her! Pros: loving care backed by incredible veterinarian skill Cons: none!! more


Dr. Carol Dugan of the Gayton Animal Hospital is not only the most wonderful veterinarian we have ever seen, she is one of the most amazing people we have ever known. We met her early December 2009 when we were desperately looking for help with our cat Fiona. Fiona was ""diagnosed"" by her previous vet with possibly having lung cancer. She was hyperthyroid and had been extremely underweight for a long time. When her weight would take a dramatic drop, our previous vets had suggested feeding or force feeding baby food. But we never got any suggestions as to why her weight was so low (at her lowest she was 4.5 lbs, and she was an average sized cat.) Finding out more than ""it happens in hyperthyroid cats; just try to get her to eat more,"" would have saved her life. When the cancer diagnosis came, the only option we were given by our previous vet was to put her to sleep. Not acceptable. She was still alive so there must be something we could find. We were told ""this is all there is left and if you don't put her to sleep, you're just being unbelievably cruel and we will not treat her any further."" Thank God for this inhumanity because it sent us straight into the wings of an angel! We did a search for ""pet hospice care richmond va"" and found Gayton. I called and said I wanted someone to see if there was anything we might do but at least to provide the sort of hospice care that would let Fiona pass away comfortably in her own home. ""You definitely want Dr, Dugan,"" was the reply I got. Since Fiona's passing away at this point was so clearly on the table, Dr. Dugan suggested we may as well ""throw the book"" at whatever she might have. Ultimately, Fiona passed away, in my arms, in the sunshine, in her own home. At every point we knew we were doing everything we could. We knew we explored every option, and we knew Fiona got the very best care possible. And we know as sure as I'm sitting here that if she had met Dr. Dugan a few years earlier, she would still be alive today. Our most recent vet-necessary event was yesterday, when our diabetic cat, Cleo, went into an insulin shock crisis. She was literally and obviously dying when we called Dr. Dugan. No holding, no call-back. I said that we had an emergency and Dr. Dugan was on the phone seconds later, calmly telling us exactly what we needed to do. The long and short of what transpired over the next 19 hours was that Dr. Dugan had never seen a living cat with blood sugar as low as Cleo's and that the top-of-mind options available to us were out of our budget. We assumed that putting her to sleep was our only recourse (from past vet experiences), but alternative options were presented and Cleo is alive and home because Dr. Carol Dugan saved her life. While we were still in the thick of the crisis, I told several family members that ""I'm scared to death but I know that Cleo is safely surrounded by the wings of an angel and that everything will be fine, however it comes out. If she's going to pull through, there is no where else she could possibly get better care. If she is going to die, there is no one who could help her make the transition more comfortably while still holding out for the potential of making it to the end."" God bless Dr. Carol Dugan, everyone she loves, and everyone at the Gayton Animal Hospital! :-) Pros: If you want an angel here on earth, you have found her! Cons: We didn't know her soon enough to save Fiona more

The Place to Go If You Love Your Pets 10/20/2009

When I moved to Richmond I was looking for an accredited veterinary hospital because my vet in Michigan was the president of the accreditation organization and I knew how important that was. GAH is my fourth try in, and I LOVE them. I am a grad student on a tight budget, and they go out of their way to work with me. They are expensive - GOOD. The VALUE I get from them is above and beyond the cost. They have the best training and facilities around, and it shows. If you love your animals and their care is important to you, GAH is the place for you! Pros: Caring Staff Cons: None! more

Steer clear of Gayton if you value open communication. 9/20/2009

I have used Gayton Animal Hospital for almost two years. In that time I have been mostly happy with the care they have provided for my dog. However, a recent incident has proven that there is a serious lack of professionalism in this business. Recently, I made an appointment for my dog?s annual shots and checkup. The night before the appointment, I received a call from Gayton Animal Hospital telling me there was no need for me to come in because they were no longer going to treat my dog. When I enquired why, I was told, I guess because of his age. I was certain that this must be a mistake. I requested the Doctor who normally saw Keyser to call me so I could get a clear understanding of what was going on. Over the course of four days and two more calls to the Vet, I never received a return call from anyone at Gayton Animal Hospital. If you want to see copies of the letter I received from Gayton and my reply put the appropriate prefix and suffix on my username for my website. Cons: Poor communication more

Excellent petcare at the Gayton Animal Hospital. 1/7/2009

We have used the services of Dr. Moon and Dr. O'Sullivan at the Gayton Animal Hospital for our Standard Poodle. Both doctors have been exceedingly caring and attentive in resolving his medical issues. The staff and technicians are very conscientious and gentle. Pros: Dr. Moon came in when not scheduled to check our dog when he had a serious problem more

Very Understanding, Helpful, Sweet People 8/15/2007

Being on a tight budget - the Veterinarians at Gayton were great in helping us figure out where our money was best spent on our pet for the time being. They are very sweet with the animals and are very courteous to customers. I have moved around a lot and have switched my pet's doctor's many times and these people BY FAR are the best I have ever come across. Pros: People, Atmosphere, Service, Care for Pets, EVERYTHING more

They care about your pets 8/22/2006

We've been living in Richmond for over 23 years and have moved to different locations in the area. We've always taken our pets to Gayton Animal Hospital. Drs. Moon & Dugan have always treated our pets as part of the family. They always listen to what we want and make appropriate suggestions for our pet's care. We highly recommend Gayton Animal Hospital for the care of pets. Pros: Highly trained Veterinarian more

Nice on Appearance 7/22/2006

Most of the vets these days are looking to make money. So, they want to do alot of unnecessary tests, procedures that are costly and painful. They seem to avoid tests that are necessary, cost little and are easy. The receptionists like creating drama for clients and the doctors seem to feed right into it. Its too bad, they are a clean, well maintained office. Good Luck. Pros: Dr Dugan Cons: Everything Else more
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