I have used this company for my wedding and for a cruise. For the wedding they gave my husband to be a free tux. Which most places will do if you have a certain number of people rent with them. We only had one problem with a too big vest. But we switched and nothing was lost. For the cruise it did cost more because we wouldn't be able to return it the next day but that was excepted. The staff was friendly and well trainee on how to measure. All and all i would use them again.