Gary's Pool & Patio Store

Whatever you do don't get involved with this company or any of it's sub contractors! more

If you want a good end result with a pool and patio, stay away from Gary's pool and aptio. They will ask you to pay the full amount before the work is complete and at that point you will rarely hear from them. Let me correct that statement, YOU WILL NEVER HEAR FROM THEM. Read the contract carefully and if needed hire a lawyer. The contract itself contradicts itself. So if you have a choice, go to another pool company. Military stay away from them. You will get screwed!!!! more

I have been very pleased with Gary's Pool and Patio. Everything from installation to maintenance and handling problems has been handled in an exceptional fashion. First of all, the installation was completed as promised and it was obvious that the crew knew what it was doing. Second, after they were done with the pool and spa, a few minor problems came up but they were able to take care of them right away, and the problems never came up again. Thank you GPP!!!! more

Everything was complete on 8/28 and the entire crew was wonderful! They were professional and cleaned up after themselves every day they worked. Very highly recommended! more

I am completely satisfied with my Gary pool and hot tub that was put in last year. It was fast and almost completely on time ( there was some weather delay). They always kept me in the loop and informed. They showed me how to use everything and are still helpful with questions a year later. we love our pool and recommend them highly. more

The crew was very professional, polite and very pleasant to work with. I am very happy with their work. Every day they left my home everything was clean and I really appreciated that. A special thanks to Cisco for all of his hard work. more

I am so thankful for everything that you did. Dominic, the crew and everyone there was all so great. Thanks again for all the hard work! more

Dominick and all the crew from Gary's was great! They put in my new pool and I could not be happier. My pool looks so good that I love to show it off. I am very pleased with the work that was done and highly recommend Gary's to everyone! more

I am impressed with your staff. They are very professional and very knowledgeable. Most of all they are honest. They are not more

Your whole crew was wonderful and very professional. They were clean in the area of work each day. I cant say enough about everyone. I will recommend you to all my family and friends. more

These guys did wonderful! They needed to finalize my pool with the aspects of tile and electrical work and like i said, wonderful! Thank you Gary's, I will call on you again! more

I bought a spa from Gary’s and it arrived the next day. By that night I was soaking and so relieved. The delivery and setup was very fast and the spa is wonderful! more

Look at the plaster and flagstone photos for yourself. sassyav8r.smugmug dot com/Other/Gary-Pool-San-Antonio more

If you decide to hire this company to install a pool for you, be prepared for the worst nightmare ! On my case they only install the heater and parts that were 5 years old ! Never finished the job...no answer from the owners or administrator !! Pros: Price Cons: Everything else more

I called Gary Pools for service. I spoke with stephanie and paid by debit card over the phone.The tech didn't come as scheduled. I called stephanie,she gave him the wrong address.When he (Jaime) came he put chemicals in.Two days later he left a note saying he scrubbed pool. Pool had a layer of chemical residue on the bottom and algae along sides.There were polaris tracks in the residue. It hadn't been scrubbed or vacuumed. Called stephanie,she put tech on.He made excuses that it was plaster,not chemicals said I should scrub it regularly. I asked why me when I hired them to do it. Stephanie said she would send him back. I arrived from work late and left early for several days so I didn't check it. That week we had heavy rains and dirt spilled over the terraced landscape into pool. I told stephanie I was unsure what tech had done, but would pay for another service. Tech ""shocked"" it with chemicals. Days later he hadn't returned. My wife called to speak to stephanies' boss. Liz got on, asked if we wanted the pool drained and cleaned. We said whatever it takes. I told Liz about the quality of their service, she got indignant saying she would return money. I didn't want a refund, I wanted a clean pool. I called Gary's main office spoke to the owner's assistant. Said she would have the service Manager call. Hours later he called, said they would not do business with me and would refund money. I tried to explain quality of their service. He said that they were stopping my service ""because of my attitude"". Again I called admin. office, spoke with the assistant about service and my frustration about the company's ""attitude"". Owner's assistant said she would have owner call me (Mr. Zarr).. He called, said he was told by service manager that I cussed at him. I told him this was a lie. All I wanted was good, friendly service and my pool cleaned. He refused to hear about poor service provided by his workers. I guess their ""attitude"" towards customers comes from the top. Pros: Workers parrot poor leadership from owner Cons: A month of frustration more