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Businiess name:
Gary's Pool & Patio Store
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Review by:
citysearch c.
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Review content:
I called Gary Pools for service. I spoke with stephanie and paid by debit card over the phone.The tech didn't come as scheduled. I called stephanie,she gave him the wrong address.When he (Jaime) came he put chemicals in.Two days later he left a note saying he scrubbed pool. Pool had a layer of chemical residue on the bottom and algae along sides.There were polaris tracks in the residue. It hadn't been scrubbed or vacuumed. Called stephanie,she put tech on.He made excuses that it was plaster,not chemicals said I should scrub it regularly. I asked why me when I hired them to do it. Stephanie said she would send him back. I arrived from work late and left early for several days so I didn't check it. That week we had heavy rains and dirt spilled over the terraced landscape into pool. I told stephanie I was unsure what tech had done, but would pay for another service. Tech ""shocked"" it with chemicals. Days later he hadn't returned. My wife called to speak to stephanies' boss. Liz got on, asked if we wanted the pool drained and cleaned. We said whatever it takes. I told Liz about the quality of their service, she got indignant saying she would return money. I didn't want a refund, I wanted a clean pool. I called Gary's main office spoke to the owner's assistant. Said she would have the service Manager call. Hours later he called, said they would not do business with me and would refund money. I tried to explain quality of their service. He said that they were stopping my service ""because of my attitude"". Again I called admin. office, spoke with the assistant about service and my frustration about the company's ""attitude"". Owner's assistant said she would have owner call me (Mr. Zarr).. He called, said he was told by service manager that I cussed at him. I told him this was a lie. All I wanted was good, friendly service and my pool cleaned. He refused to hear about poor service provided by his workers. I guess their ""attitude"" towards customers comes from the top.
Pros: Workers parrot poor leadership from owner
Cons: A month of frustration
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