Firestone Tire & Svc Ctr

I cannot speak for ALL Firestones, in fact the one at Ben White and Banister is a rip off and not helpful at all. The people at this location however got me in and out in 30 minutes, did not try to sell me a thing, and were very kind to me when I was stressed to the gills about picking my daughter up from daycare in time. (Single parent, when things go off schedule I'm on my own aka screwed). I was so grateful at the fast work they did. Thanks guys! more

To start off, I had purchased a lifetime alignment with them after they knew my car was lowered, and kept telling me i needed adjustable rear control arms, etc. to do the alignment right, so I would purchase them and put them on and then take it back. They then told me they would have to discontinue my lifetime alignment since I kept modding the suspension and I would have to purchase a 1-time alignment every time I bring it in. Recently, I brought my car there for an alignment check because I kept finding loose suspension arm bolts that made my car handle crappy, and behold! I come to pick it up only to discover my headlight is cracked and my bumper is scraped up with red paint and my fender bracket for my headlight is broken off! I then talked to Ed, and he would not take blame for it, saying that it was probably already like that and it needed to be painted anyways. I was VERY OFFENDED by that comment, since I take pride in my car. All he did to "make it right" was refund my money for the alignment they didn't even do right and offer to pay for my corner light. my fender was broken, and now my headlight sags! THANKS FOR RUINING MY CAR FIRESTONE!!!! Pros: Did my alignment on my lowered car Cons: wrecked my car and didn't take fault for it more

I took my car to brake check off S. Lamar and upon driving it home, my power steering belt that they had replaced (incorrectly) broke and caused my timing belt to jump time and then further bent all my valves. I had it towed to my house, called brake check and they were not help. "these things just happen." is what they said, bull ****. I took it to Firestone after a recommendation and they not only fixed it for me, but went through Brake Check's insurance company, fighting for me, for them to cover the costs of the damage (close to $3K). With out them, I would have been A LOT worse off. They were wonderful. Pros: timely service, customer service, cooperative, understanding Cons: none more

After a totally frustrating morning at National Tire and Battery -- where I bought two of the tires on my 96 Ford F250 pickup -- I went to see Ed at Firestone on HW71 near the "Y" in Oak Hill. I warned him that NTB had been totally unable to balance my wheels. (See review for NTB on 290 West). He made no promises in case there was some underlying problem but, in fact, I took my truck up to 85 MPH when I left. No shake whatsoever! That's all I wanted from my tires -- two of which I bought from NTB. They couldn't do it -- Ed had no problem with it at all. Pros: Easy to discuss problem with, intelligent, state-of-the art equipment, overdelivered on promise. Cons: None in my limited experience. more

Went in and told them I thought I just needed a tune-up, they said they'd have to charge me $90 for a diagnostics check. 3 hours later they told me it was like a puzzle and they had to start by replacing this and keep going until it worked. They didnt even have the parts. I asked them to just change the spark plugs like I originally asked, they didnt have those either. Told me my struts were bad, they arent (quick, easy, big money). I told them Id like to just take my car to my normal mechanic on Monday. He proceeded to make snide remarks about my mechanic. My mechanic told me that my one problem caused all the false codes that they tried to replace parts for. Someone called the next day to give me an update on my car which wasn't even at their shop anymore! Pros: none Cons: NOT knowledgable, NOT friendly, NOT cost effective more