Firestone Complete Auto Care

After a few bad experiences with the manager Craig Banwell, I was about finished with Firestone. Yesterday my wife and I were in an accident and needed the car checked out for safety reasons. I was NOT looking forward to dealing with Craig again. I drove past the store and saw that Craig's car (Bonneville) wasn't there. I stopped in and was treated with respect, understanding, and compassion by the Service Manager Josh Brandt. Josh and his Technician Ryan Darst were amazing in customer service, a complete 180 from dealing with the location manager Craig. If anyone has had a bad experience at this location, I encourage you to go when Josh is working. My visit today was a great experience and has renewed my faith in honest auto services. Thank You Josh! more

Give credit where credit is due. I have been going to them for over a year and Craig and Josh (management) have always been honest and professional. If there we're any adjustments that they had to make over the last few years they have made them. During the last year they have the fastest growing customer base in the region. I completely trust Craig and Josh and am recomending them to all my friends and family. more

The store manager (Craig) is one of the most pompous and condescending people I have ever dealt with in a retail setting. Not only with me, but with other customer and with his own employees. I declined repairs on my car that he recommended and he then began to belittle me in front of the other customers in the lobby. It was embarrassing. I have never been treated so poorly while servicing my vehicle. I will never return! more

Two days ago (7/9) I had my tires rotated at Firestone and everything seemed fine. The next day I went to work. After work I was driving home and my car started shaking and a terrible noise was coming from the tire. I thought I had a flat but I got out and checked and nothing seemed to be wrong. I got back in and started driving again and the car started wobbling and the grinding noise started up once again. That was at about 3 in the afternoon which is the beginning of rush hour traffic on highway 62. I didn't have money to pay for a tow truck and I had no idea what was wrong so I continued to drive home slowly. In all I drove about 34 miles that day (17 both ways). I dropped the car off at home and my brother and I went in and talked to the bald gentleman at Firestone who said that whatever was wrong with my car couldn't have been from a tire rotation. Sure enough, today I took a short drive with my brother so he could witness first hand what was wrong with my car and he found out all the lug nuts on the driver's side tire were loose. We could take them off with our hands and no strain. This was causing the tire to shake and the grinding of the metal in the tire is the sound I was hearing.\r \r I called them today but their manager is gone for the weekend. He's supposed to call me back, but we'll see what he does. I'm definitely calling him. I can't believe they could have forgotten something like this. They risked my life and the lives of the people on the road with me. I wish I could give them a zero star rating. I will never do business here again and I urge anybody who is thinking of it not to as well. They don't care about your car or your life. Pros: They were done fast enough Cons: They risked my life and the lives of all the drivers on the road around me more

I have been taking my car for routine service to this location for YEARS. Management used to be friendly, understanding and caring about customer service. Management has turned over a few times but the last time was the worst. I'm not an idiot. I am a car mechanic's daughter. I have kept every receipt of all service done to my car since it was purchased, down to replacement wiper blades. During my last oil change, I was basically called a liar, it was implied that I knew nothing about cars and the manager was rude not only to me but his own mechanics. I will never take my car there and will not allow my husband to have his car serviced there either. I miss the old management. How unfortunate this happened to the Firestone name--this is a great location but I will never recommend to service there vehicles here. Pros: location Cons: terrible customer service more

whatever you do, dont go. I used to get all my oil changes done there (the one of HWY 7 in St Louis Park). but i had something happen on Thursday involving overpricing, incompetent service, retaining bad info and billing me incorrectly. it took me 2 hours to get a ½ hour oil change and when i asked the desk guy to ring a manager to get it billed correctly, he said, ""im having a bad day today and it will take too long. cant you just call him tomorrow?""\r when i called a manager the next day, he told me, ""Youre NOT getting a free oil change, Lady, so you can forget that idea right now."" and I hadn't even suggested it at that time! I actually had to file a greivance with consumer affairs. it was horrible. Pros: the staff is usually pretty friendly...NOT the last time... Cons: improper cashier equipment and/or inept staff, SLOW service, rude management more