Firestone Complete Auto Care

My wife had the day off from work, so she decided to MAKE AN APPOINTMENT with this business to have four new tires intalled with an alignment. The appointment was for 2:00 and she arrived ten minutes early. As of 5:10 pm, she's still stuck there, waiting for the car to be done. Apparently new customers have been arriving without appointment and getting served before her. Obviously I would not recommend this place to anyone. To their credit, they gave my wife an $80 discount. I think she'd gladly pay $80 to have that experience removed from her life. more

Had the ""Road Hazard Warranty"" on a tire we bought last fall. $179.79 later we replaced the ""warrantied"" tire. They claimed the tire pressure sensor was destroyed when the tire blew and charged us $122+ to replace it. The part (if we really needed it--read the other reviews) costs $29.00 free shipping on the internet. If I have another tire problem I will replace all 4 with someone else before they get one more penny of my money. more

This location attempted to stack additional ""repairs"" onto my service. more

Stay far away from this store - Drive a little ways and go to the one in Edina or some where else, but this one. I've dealt with bad customer service, but this take the top spot on my list. This particular store employed some non-educated customer service behind the service desk. Now, I see why they were dead (no customers) when I was there. I will never ever take my car there or even buy a simple item from that store. There are so many places that you can take your car to and pay the same amount and get better service than this store. The owner should wonder why his revenue is in the declining state. more

This store is now under new Management and is an entirely different store. Their staff is polite and responsive to your requests. The work is done quickly and is not overpriced. This change took place in February of 2008. They do give your car an inspection and will advise you of anything they see that may need repair but do not pressure you to purchase anything other than what you came in for. I have had my car in for service on 2 occasions under the new management and do not plan to go back to my car dealership for anything other than major engine work. I highly recommend this store and do recommend it to all my friends. Ask for Tom at the store. Pros: Fast service, polite staff and fair prices. Cons: None at this time more

RUN AWAY! Do not go to this Firestone if you value your time, energy, and money. Beware if they touch anything other than your tires.They can put on tires cheaply, but that's about it. I have been here three times and each time was progressively worse than the last. They do not call customers when they say they will, they do not pick you up on time when they say they will, the car is never ready when they say it'll be, and the workmanship is questionable. The 2nd time I was there they said my car would be ready in two hours. It ended up being 3.5 hrs. That time they repaired a part on my car, didn't put it in right the first time, it came loose two months later and was a borderline safety issue. My other automechanic looked at the loose part and he said it was not installed correctly because two bolts on the part were missing and had fallen off. I called Firestone, they told me the technician who fixed it was not very good and didn't work there anymore. Firestone repaired the part for free since there is a 6 month warranty, but in the process they left grease stains and smudges all over the back seat and on the upholstery on the door. They do not have a shuttle service but they do ""courtesy"" pick ups and drop offs, but don't count on them being there when they say they will. They can give an estimate of when they will be there, but add an hour to that to get the real time. If you get tired of waiting and call to say you'll wait another fifteen minutes and then you'll get a ride from someone else, they may not communicate well with each other to cancel the ride. This means that your car won't be at Firestone when you get there because someone will be driving it to pick you up, even though you cancelled the ride. So you'll wait for that person to bring your car back. After all this trouble all you'll get is an ""I'm sorry,"" a car full of grease stains on the carpet and upholstery, and several hours of lost time, not to mention lost money.Go to Autopia instead. Pros: can put on wheels with tires cheaply, $5/wheel Cons: can't do other repairs well, leave grease stains in your car, can't accurately estimate how much time a repair will take, don't pick up on time more